Reviews

Overall Total Score
3.5 out of 5
Very good | 168 reviews

What Brenda Gutierrez likes about Otto:
We love Otto! Their dough is crispy and not too thick. Love the toppings offered. Friendly staff. Can grab pizza by the slice or the whole thing. Salads are always fresh. This is our go-to pizza place for delivery. View all feedback. What Brenda Gutierrez doesn't like about Otto:
Pizza is delicious, but their customer service is atrocious! I needed to call to ask for no cheese on a pizza due to a dairy allergy, so I called to make the adjustment-as I was unable to add a note on doordash. I called the restaurant 18 (EIGHTEEN) times, to no avail. I also called a different location for assistance, and still could not reach anyone. Due to the terrible service, I will not be reordering from this s... View all feedback.

Reviews from various websites

Restaurantji
3.4 ★ from 108 reviews
Najy
19.12.2023 - 17:32

This restaurant has the most terrible service. Our pizza was ready for 5 minutes and nobody bothered to inform us. We sat there waiting without any update. Only...

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Johan
19.12.2023 - 17:32

Matt was fantastic. He was very attentive and knowledgeable about Boston culture. I would definitely purchase from Matt and the rest of the Otto staff again. Th...

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Dissa
19.12.2023 - 17:32

I have never tasted their pizza before, but after waiting for 1.5 hours without receiving my order, I will definitely not be ordering pizza from Otto again.

April
19.12.2023 - 17:32

I’ve never personally been to this Otto’s but had amazing customer service from the new manager Matt. He’s was so kind! It’s nice to see that genuine people sti...

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JT
19.12.2023 - 17:32

Best Pizza in Southie. Great spot to get take out from or late night slices.

Sirved
3.4 ★ from 8 reviews
Brenda
28.11.2023 - 16:53

Pizza is delicious, but their customer service is atrocious! I needed to call to ask for no cheese on a pizza due to a dairy allergy, so I called to make the ad...

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Brenda
28.11.2023 - 16:53

This pizza is a floppy mess. The sauce is too sweet, the crust is closer to pita bread than pizza crust and the cheese is inferior. The only redeeming aspect wa...

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Brenda
28.11.2023 - 16:53

We love Otto! Their dough is crispy and not too thick. Love the toppings offered. Friendly staff. Can grab pizza by the slice or the whole thing. Salads are alw...

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Brenda
28.11.2023 - 16:53

Purchased pizza by the slice to go and someone actually packaged my pizza with a bite in it. Giving 3 stars instead of 1 because I was able to get a refund. The...

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Brenda
28.11.2023 - 16:53

This place is amazing! They always deliver high quality service, kindness, and satisfaction. Highly recommend. Barely review, but I promise at any hour this pla...

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3.8 ★ from 60 reviews

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