Panera Bread - Smithfield

I ordered the Pick 2- Broccoli Cheddar Soup and Strawberry Poppy Salad without Chicken. I asked that the soup be microwaved, as I've often gotten lukewarm soups... read more I ordered the Pick 2- Broccoli Cheddar Soup and Strawberry Poppy Salad without Chicken. I asked that the soup be microwaved, as I've often gotten lukewarm soups at various Paneras. My soup did come extra hot, just the way I like it. The salad was very good- lots of fruit and everything was very fresh. I also got a piece of bread with the meal. My husband also got the Pick 2. He ordered the Bistro Onion Soup with a Grilled Cheese Sandwich. His soup was also very hot and the grilled cheese was perfect. Also served with a large piece of bread. This was a very good Panera. Some have gone down hill lately and I've found the bread to be stale, the soup lukewarm and ingredients not so fresh. But everything was very good here. Just wish Panera would take some of the salt out of their recipes so I could eat in them more often. The food is good, just way more salt than anyone needs. Not a clean menu!!!

Great customer service. We stopped for a late dinner while travelling home. Food was good as was the service. My son dropped his wallet on the seat though. When... read more Great customer service. We stopped for a late dinner while travelling home. Food was good as was the service. My son dropped his wallet on the seat though. When I called to ask about it they found it and agreed they could mail it to us. I offered to pay all shipping. Desiree (sp) was so great, she took it to the Post Office and mailed it to us. She wouldn't let me pay for it. What kindness!! Thanks for everything!

I've ordered bangels through doordash.. panera gave my order to the wrong dasher and refused to remake my order. Instead, they wanted the wrong dasher to come b... read more I've ordered bangels through doordash.. panera gave my order to the wrong dasher and refused to remake my order. Instead, they wanted the wrong dasher to come bring the 13 bagles I paid to be fresh to give it to my dasher without remaking the bagels. Them bagels could have been tampered with, and they are no longer fresh. I have always been a big fan of panera, but at this location, they showed their nastiness. I will never order from this location again! Do better smithfield panera!

????Worst experience ever at any Panera I 've ever been to in my life. Three clueless girls in the back putting together orders and have no idea what they 're d... read more ????Worst experience ever at any Panera I 've ever been to in my life. Three clueless girls in the back putting together orders and have no idea what they 're doing. You come to the window and charge me for my order and then I sit there for almost 8 minutes without anyone else coming back to the window Then, you come back to the window again and tell me another price and try to charge me for someone else 's order?? Are you stupid or just dumb?!Then once you actually hand me the bag of food, I ask, ok where are the drinks? ..I ordered 2 lemonades... And you look at me like you never did this job a day in your life. Not your fault though..I always blame the manager and the person who thought they would make a good manager. Customer service in food and beverage is at an all time LOW. You 're located in an area with people who have money..upper middle class.. HIRE PEOPLE THAT REFLECT THAT SAME ENERGY!!!!!!!!!!!! Moving from the south county Commons to up the street was smart. Now make another smart move and TRAIN YOUR UNEDUCATED EMPLOYEES!!!!To make matters worse, I had a passenger in the car that was severely sick and the staff were moving like molasses. I asked three times if they could hurry up and please hand us a drink because my passenger was sick and needed a beverage. No effort at all was made to move faster.Never going here again. Legit 1st and last visit to your Smithfield location EVER!!!!? ANYONE READING THIS GO TO JERSEY MIKE 'S, CHIPOTLE, OR CAVA ?

Stopped in shortly before close on October 15th 2023. Bottom line is they were out of everything, no bread for sides couldn't make a sandwich had none of the so... read more Stopped in shortly before close on October 15th 2023. Bottom line is they were out of everything, no bread for sides couldn't make a sandwich had none of the soup anyone in our party was looking for. Ended up just ordering two salads, one a chicken Caesar the other the Fuji apple chicken. They used the wrong lettuce (iceberg)in the Fuji apple chicken salad which is supposed to have arugula. They said nothing. They also used blue cheese in the Fuji apple chicken salad and then they forgot the dressing. I'm not sure what you would call that salad but it was damn sure not what it was supposed to be on more than one level. What a miserable job and there were at least six people working in that restaurant when I stopped and went through that drive-thru. On the upside at least now my wife and daughter are is pretty soured on going back to Panera so I won't have to deal with it. In case Panera wants to look at it the order number was 1463262 and I was guest 262. I take it attention to detail is nothing they focus on in their training regime. Lastly when they handed the salads out the car they just stuck it out and said absolutely nothing. Top to bottom poor experience.