McDonald's - Smithfield

Once again this McDonald's is having a bad day. We visit this location often and they are always saying their milkshake machines are not working or they have no... read more Once again this McDonald's is having a bad day. We visit this location often and they are always saying their milkshake machines are not working or they have no frozen drinks. We are sitting in the parking lot now waiting for our food along withabout 4 other customers. They need help. We'll be going somewhere else from now on.

The drive-thru took way too long; it took me 30 minutes just to get my order. To make matters worse, they still messed it up. read more The drive-thru took way too long; it took me 30 minutes just to get my order. To make matters worse, they still messed it up.

I visited this McDonald's for the first time and I was really disappointed. The fries were extremely greasy and tasted like they were cooked in old, used oil—ab... read more I visited this McDonald's for the first time and I was really disappointed. The fries were extremely greasy and tasted like they were cooked in old, used oil—absolutely disgusting; I couldn't eat them. On a positive note, the staff was friendly.

I waited for 30 minutes in the drive-thru with five cars ahead of me. Thirty minutes! It was absolutely ridiculous. I've never experienced such a long wait for... read more I waited for 30 minutes in the drive-thru with five cars ahead of me. Thirty minutes! It was absolutely ridiculous. I've never experienced such a long wait for fast food before. This was the slowest fast food service I've ever encountered. Save yourself the trouble—unless you enjoy sitting in your car, doing nothing for ages, I recommend avoiding this place.

I stopped by to grab some food for our kids and ordered ahead using the app. Once I arrived, I waited for the food to be made fresh, which took a bit longer but... read more I stopped by to grab some food for our kids and ordered ahead using the app. Once I arrived, I waited for the food to be made fresh, which took a bit longer but was definitely worth it. The meal included freshly prepared nuggets and fries. We ordered two happy meals for our youngest boys, and the only minor issue was that they received different toys in their happy meals. Any parent knows that mismatched toys can lead to arguments, but thankfully, they shared without any problems this time. It’s something to keep in mind in the future, though! The staff were incredibly friendly and attentive, taking the time to double-check our entire order to make sure we had everything we needed. They also included plenty of napkins, straws for the drinks, and dipping sauces for the nuggets. Overall, we had a great experience, and I'm sure we’ll be back again soon!