Fazoli's - Shawnee

I highly recommend Shawnee location now. New Manager, Edith, has greatly improved this store. I have visited several times recently and the service, food qualit... read more I highly recommend Shawnee location now. New Manager, Edith, has greatly improved this store. I have visited several times recently and the service, food quality, store cleanliness, and pricing has been excellent. I could not say this about 6 to 8months ago.

The staff was quite friendly and pleasant. The food isn't quite as good as it used to be before COVID. Plenty of parking. Place was fairly clean. Rest room was... read more The staff was quite friendly and pleasant. The food isn't quite as good as it used to be before COVID. Plenty of parking. Place was fairly clean. Rest room was even pretty clean. No dedicated motorcycle parking. This place has Pepsi products, whichI prefer. Free refills of soft drinks. Bread sticks are still good, especially when they're hot. I give them a solid 3 stars,but they could push it to 4 with just a little work.

This place can be so good, love just getting bread sticks and Alfredo sauce for dipping. However I tried to go tonight a full hour before closing and they put a... read more This place can be so good, love just getting bread sticks and Alfredo sauce for dipping. However I tried to go tonight a full hour before closing and they put a car and a sign in the drive through to block it. Clearly don?t want business the last hour????

Food is pretty good the breadsticks are always amazing. Service was terrible today the long haired man behind the counter had headphones in and didn?t seem to h... read more Food is pretty good the breadsticks are always amazing. Service was terrible today the long haired man behind the counter had headphones in and didn?t seem to have a care in the world wandering around while customers were lined up to order.

Sit at this point and have the best service. The manager (Earl) was so helpful to answer questions about the order and bring us bread sticks and just chat with... read more Sit at this point and have the best service. The manager (Earl) was so helpful to answer questions about the order and bring us bread sticks and just chat with us. Great customer service, thanks for restoring my faith in Fast Food.