Elm Candle - Seattle

Like the idea of this but went and had less than average customer service and the entire service of creating a room spray took about 15 minutes. I left with a p... read more Like the idea of this but went and had less than average customer service and the entire service of creating a room spray took about 15 minutes. I left with a plastic bottle of spray and a bill of $73 bucks. At least the bottle could’ve been glass it was plastic with an Elm sticker on it. I will not be returning.

Really overrated and overpriced. We stayed there for a few min and payed almost 100 USD for 2 regular candles. Nothing really special. Really disappointed : read more Really overrated and overpriced. We stayed there for a few min and payed almost 100 USD for 2 regular candles. Nothing really special. Really disappointed :

Was a really fun experience! You get to choose between making candle, diffuser, room spray or wax tart.So you pick the scents you like and mix them according to... read more Was a really fun experience! You get to choose between making candle, diffuser, room spray or wax tart.So you pick the scents you like and mix them according to your liking! They can also recommend you scents according to your preference.You’ll need to wait about 2 and a half hour for wax tart and candles, but you can leave on the spot with room sprays and diffusers.The reason why I took off a star is because: don’t be fooled by the website!Each item is about $50 each!! (It says $35-50 on the internet, but pretty much all items are over 50; if you exclude the car diffuser which is like $15 I know a friend who didn’t enjoy the experience and thinks it’s not worth it, however, imo I think it’s really interesting if you’re visiting or looking for something to do.PS: Parking has been VERY hard to find and there’s road work EVERYWHERE. So keep that in mind and try to leave extra time for parking (we ran late? you get a 15 min grace period. And I think if you ran late they’ll cancel your appointment and take partial charge. At least that’s what it kinda sounds like to us.

10/10 by far! My fiancés candle was accidentally left there and they took amazing care to get it to us. Highly recommend just based on customer care alone! read more 10/10 by far! My fiancés candle was accidentally left there and they took amazing care to get it to us. Highly recommend just based on customer care alone!

Made a reservation for my friend's birthday. She was coming down from Anacortes and got stuck in traffic. I told the staff I was waiting for her. They didn't te... read more Made a reservation for my friend's birthday. She was coming down from Anacortes and got stuck in traffic. I told the staff I was waiting for her. They didn't tell me anything, until one employee came over and told me my friend was not going to be able to make a candle even if she walked in at that moment. I asked for an exception and also explained that I was never given a warning about the time limit, but the employee said there would not be any flexibility. I've worked in costumer service for many years. This could have been handled so much better. Very disappointing.