The Waggon - Scottish Borders

AVOID!! Disappointing valentines dinner. We came here as perviously have dined at the waggon last year, but think it’s changed hands. Really has went down hill.... read more AVOID!! Disappointing valentines dinner. We came here as perviously have dined at the waggon last year, but think it’s changed hands. Really has went down hill. We got the starter valentines platter which was cold, frozen food. It wasn’t even busy in the place either, cold atmosphere and no music, not welcoming by staff either. We then had steak for main, which ended up being medium after asking for medium rare, both came medium. Cheap steak and chips weren’t cooked properly. I’m a chef myself I know it can be hard but this wasn’t acceptable. Didn't even get offered any sauce with steak which I expected for the price I was paying! When getting main meal, the cutlery was slammed down on table and napkins wasn’t with the cutlery. Waitress was very rude and no one offered any more drinks. Didn’t even pay attention on multiple occasions I tried to catch her attention or other staff on duty. We ended up leaving most of the meal. Dessert ended up being tinned fruit in the crumble which also wasn’t great. Service still shocking as when asked for the bill it was given to my girlfriend and also this was slammed. It was like more of an issue being there to the staff. I spent over £60 for this experience. As I say waggon use to be good, has went massively down hill!! Never again. Will not be back for sure. Avoid if you want a decent meal.

Great burgers, can't fault food. Felt sorry for waitress as a large party were in, and they were understaffed, but all good read more Great burgers, can't fault food. Felt sorry for waitress as a large party were in, and they were understaffed, but all good

Sadly we had a few problems with our meal. we did raise the complaint which was picked up my someone other than the owner of the business, who only wanted to ar... read more Sadly we had a few problems with our meal. we did raise the complaint which was picked up my someone other than the owner of the business, who only wanted to argue and argue rather than deal with the complaint. we will aim to discuss this experience with the restaurant owner as we have never experienced such poor customer service it just isn't right what you did, and this is not good for the business you were working for. Additional. Reached out to new owner after their request but they didn't bother to reply. Really poor handling of a concern

Great choice, great staff and very reasonable prices.. Highly recommended.. read more Great choice, great staff and very reasonable prices.. Highly recommended..

Can't fault our experience here. Choose to eat here one a trip to kelso. I had the tartan chicken and profiteroles and my partner had the bbq chicken and the ca... read more Can't fault our experience here. Choose to eat here one a trip to kelso. I had the tartan chicken and profiteroles and my partner had the bbq chicken and the carmel waffle. Food was really quick and lovely and hot!