Ihop - Rosenberg

The service was very poor. We waited for over 20 minutes and no one attended to us, so we decided to leave the restaurant. There was a complete lack of service. read more The service was very poor. We waited for over 20 minutes and no one attended to us, so we decided to leave the restaurant. There was a complete lack of service.

Since this location opened, the service has been consistently poor, and the food preparation takes far too long. Whether it’s a busy time or a quieter moment, t... read more Since this location opened, the service has been consistently poor, and the food preparation takes far too long. Whether it’s a busy time or a quieter moment, the wait is always excessive. It shouldn’t take two hours to serve eggs, bacon, and pancakes! I keep returning because my 16-year-old loves the French toast, but today, she decided it was better to just leave. We were seated right away, which was a good start, but we ended up waiting for 20 minutes without any server taking our drink order or even acknowledging our presence, despite multiple servers walking by. It’s time to make improvements or consider closing. Please, do better!

On 8/5, I hate when I am told that something will be done and it doesn 't get done. I googled the Sugarland location and was given the Rosenberg location instea... read more On 8/5, I hate when I am told that something will be done and it doesn 't get done. I googled the Sugarland location and was given the Rosenberg location instead. I ordered my food online and went to pick up my order at Suagrland and figured out the order was made at the wrong IHOP!! I called Rosenberg to cancel my order because it was going to take too long to get there and I would be late for work. I spoke to Jamal the manager that morning and told him what happened and he told me he was going to refund my money. This was on Aug 5th, it 's now Aug 14th and my bank account does not contain my refund of $18.38. If you say you are going to do something, then do it. I don 't want to have bad vibes when I go into the Rosenberg location. I hope this reaches the right hands and the right thing is done. I trusted Jamal with my name and number to call me and I have not received one call. Jamal , this is not good management etiquette. I know you were taught better customer service skills than this. If this is how you do business, Do Better. I had to give this a one star review to start this post, but after reading the previous reviews, this place deserves no stars, in fact, negative stars!! It 's disgusting how you treat paying customers. Advertising hot fresh food and great customer service is false advertisement and LIES LIES LIES!! Ya 'll need to either shut this place down or fire all the employees along with and rehire people who deserve jobs that are hard working and humble. This is not good at all...hmm, where is Channel 2 and Channel 13? People need to know about this. Despicable!!

The restaurant was clean, and the food was fresh. There was no wait time, and the staff was attentive and exceptionally friendly. read more The restaurant was clean, and the food was fresh. There was no wait time, and the staff was attentive and exceptionally friendly.

Waiter was great, they seemed to be short staffed Ate there and took take out Take out didn't have the silverware and didn't get itemized bill. Alit of empty ta... read more Waiter was great, they seemed to be short staffed Ate there and took take out Take out didn't have the silverware and didn't get itemized bill. Alit of empty tanles and people standing to be seated