Panera Bread - Roanoke

The service here has been incredibly poor. My last three orders have had items missing or were flat out wrong. The employees do their best to correct it, but cl... read more The service here has been incredibly poor. My last three orders have had items missing or were flat out wrong. The employees do their best to correct it, but clearly something is going on at this location. I have to unwrap everything and inspect it beforeI leave the restaurant just to make sure it's right.

For the third time in a row they were out of chocolate cookies. I ordered broccoli cheddar soup. When I got home and opened the container it was macaroni and ch... read more For the third time in a row they were out of chocolate cookies. I ordered broccoli cheddar soup. When I got home and opened the container it was macaroni and cheese with broccoli in it. This is the second time the food has not been correct on my order.Very expensive to not get the right food. Doubt I will return.

Drive thru personnel were amazing: happy, and polite. This made for a very pleasant experience. Absolutely loved the turkey BLT! Made fresh to-order...just what... read more Drive thru personnel were amazing: happy, and polite. This made for a very pleasant experience. Absolutely loved the turkey BLT! Made fresh to-order...just what Panera is all about.

Soups were flavorful, coffee robust. Chicken sandwich crispy and juicy. The French bread was nice, too. Our counter helper was a joy! read more Soups were flavorful, coffee robust. Chicken sandwich crispy and juicy. The French bread was nice, too. Our counter helper was a joy!

I came in and waited a couple of minutes at the front. No one greeted me or asked to take my order. I reluctantly ordered at the kiosk up front. They were out o... read more I came in and waited a couple of minutes at the front. No one greeted me or asked to take my order. I reluctantly ordered at the kiosk up front. They were out of what I wanted and came for. When I picked up my food the staff did not smile or speak back whenI said hello. Food was mediocre at best. I had zero interaction apart from a ?yes?? when I came back to the counter to ask thestaff member (who was walking away for more dressing. PANERA THIS WAS A TERRIBLE EXPERIENCE AND IS IT IS NOT THE FUTURE OFCUSTOMER SERVICE. The coffee was decent :