Arby's - Raytown

Unfortunately, this location often appears to be understaffed. During my recent visit, I had to use the drive-thru since the lobby was closed. They seemed to ha... read more Unfortunately, this location often appears to be understaffed. During my recent visit, I had to use the drive-thru since the lobby was closed. They seemed to have only one cashier and one cook on shift. The cashier was working incredibly hard and definitely deserved a tip for her effort. I overheard her asking customers several times to stop yelling into the speaker, which was unwarranted behavior from some patrons. A few cars even decided to leave due to the wait. This staffing issue falls on Arby's management, and it's unfair to take frustrations out on the employees who are present. On a positive note, for a place that doesn't typically serve fish, their fish tenders were surprisingly good!

I really enjoy the sandwiches; however, like many meat products these days, the prices are rising. It seems the sandwiches are getting smaller as well. That sai... read more I really enjoy the sandwiches; however, like many meat products these days, the prices are rising. It seems the sandwiches are getting smaller as well. That said, Arby's sandwiches are much better than those at Lion’s Choice, and the service at this location is superior to the one on Noland Road. If you're looking for a change from typical fast food, I recommend giving them a try.

The young lady who took my order was very friendly and smiled—a rarity these days. Unfortunately, the fries were lukewarm and not fresh. The sandwich was disapp... read more The young lady who took my order was very friendly and smiled—a rarity these days. Unfortunately, the fries were lukewarm and not fresh. The sandwich was disappointing, with less meat than I remember. Because of cancer, I don’t eat out often, and Arby's used to be my favorite spot. I’ll give it another try and ask for hot fries to see if that improves things.

Be careful when ordering from DoorDash. I recently ordered a classic roast beef sandwich, and an hour after opening it, I was shocked by how unappetizing it loo... read more Be careful when ordering from DoorDash. I recently ordered a classic roast beef sandwich, and an hour after opening it, I was shocked by how unappetizing it looked—it appeared to be old, moldy meat. I’ve shared a photo to show exactly what I received. I won’t be ordering from here again. Update: The cookie was stale as well, which makes me suspect they might be selling leftover food from the day before. It’s really disappointing because I’m sure when they make food for themselves or friends, it’s fresh and well-prepared. Every customer deserves the same quality every time. I’m sharing this because I’m genuinely disgusted.

Monica was the kindest, most helpful, and friendliest employee we encountered on our 1,700-mile road trip. She made the experience so positive that we couldn’t... read more Monica was the kindest, most helpful, and friendliest employee we encountered on our 1,700-mile road trip. She made the experience so positive that we couldn’t help but smile and appreciate how much a bright spirit can brighten your day. Definitely a 10/10 experience.