Dunkin' - Queens
Dunkin'
Description
This Dunkin' location offers some of the best caramel lattes around, consistently well-prepared and ready when ordered ahead. While the friendly staff handle busy and sometimes challenging situations with professionalism, the café struggles with understaffing and occasional service delays. Customers have noted issues with misleading pricing on advertised specials, creating frustration and concern over transparency. Cleanliness and food preparation practices also raise questions, suggesting a need for improved hygiene standards. Despite these drawbacks, the welcoming atmosphere and quality coffee keep many returning, making it a mixed but familiar spot for local coffee lovers.
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Feedback
The macchiato at this location is not very strong. Each location has a different flavor profile.
I ordered two medium lattes based on the advertisement that stated they were $3 each. When I informed the cashier that I wanted the special, he told me the total was $11 and some change. I questioned this, pointing out that the advertisement clearly stated $3. He told me that the advertisement was outdated and that he wasn't sure why it was still displayed, noting that many customers have complained about it. This is very misleading and unacceptable. Management, please update your advertising.
I love dunkin! big coffee at most locations. her app has great offers that I love. but I have to say this place was one of my favorites earlier because they make big coffee and sandwiches. but it was a few weeks that the customer service became bad! the employees always use their phones. the last part is that they use you again and again. it will take them minutes before they ask you if you need anything. I always order online, and it takes me time to get there, and if I get there, the order is not ready. Why? because the employees do not even check online orders, they would rather check their phones. management, please act because it sucks that a good location has bad customer service.
It's greatly improved! Their bagels aren't as hard as those from other places.
The walk from my place takes about eight minutes. Despite placing my order well in advance before leaving my building, I always end up waiting for them to finish preparing my food, and they're never busy. Additionally, the staff often seem preoccupied with phone calls, which slows down their service, even though they’re just reheating my meal.
