Dunkin' - Queens
Dunkin'
Description
A local restaurant has faced significant criticism for poor customer service and unsanitary conditions. Guests report rude staff rushing customers out, incorrect orders left unaddressed, and employees distracted by personal phone use despite visible wait times. Moreover, concerns about pest infestations with rats running freely on the premises have been raised, highlighting serious hygiene issues. Loyalty program disputes have also left patrons frustrated, with rewards points deducted without receiving promised items. Overall, the establishment struggles with professionalism and cleanliness, prompting many to advise avoiding the location.
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Feedback
I had a disappointing experience at this restaurant. They scanned my rewards twice for munchkins for my two young children but didn’t actually give them the munchkins. I tried to resolve the issue, but they ended up taking away 150 reward points that I had earned for my kids, and they still refused to give us the treats. It’s really disappointing service.
I ordered online, and when I arrived to pick up my order, I found out they were out of drinks. It also doesn't look like I'll be getting a refund.
This place has huge rats to live on their plot and I have not seen any fall or bait to keep them away. you're blunt and you're just doing problems. they have to stop it.
Food: 3 Service: 3 Atmosphere: 3
Good morning I was really disappointed and annoyed with their poor customer service. They decided to close the cashier in the afternoon around 2 PM when there’s a whole line waiting to order. There’s people waiting for the order and it’s there’s no one making the order because one of the two people is on their phone and the other one is busy counting the money. Please Dunkin do something about this because this needs to change and it starts with the management. Food: 1 Service: 1 Atmosphere: 1
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More information
QR-Code for the menu
