Wendy's - Provo

The journey was lengthy, so I decided to stop by the restaurant. It was spotless and well-kept. The manager noticed me as soon as I approached the register, gre... read more The journey was lengthy, so I decided to stop by the restaurant. It was spotless and well-kept. The manager noticed me as soon as I approached the register, greeted me with a smile, and quickly called over a busy staff member to take my order. I was in a rush to take my son to an activity, and this was going to be his dinner. Remarkably, from start to finish, I was back in my car with hot, fresh food in under four minutes.

The restaurant was very quick, and the staff were very friendly. Although the 7/11 nearby was a bit untidy, the restaurant itself was quite good. read more The restaurant was very quick, and the staff were very friendly. Although the 7/11 nearby was a bit untidy, the restaurant itself was quite good.

Employees asking customers for their numbers is very professional. Good job Wendy's. read more Employees asking customers for their numbers is very professional. Good job Wendy's.

I hope they can get more staff soon. We waited in the lobby for over 10 minutes for someone to take our order, while the drive-thru line was extremely long. As... read more I hope they can get more staff soon. We waited in the lobby for over 10 minutes for someone to take our order, while the drive-thru line was extremely long. As we were leaving, a customer walking to his car mentioned that they had waited 30 minutes for their food and ended up throwing it away because it was unsatisfactory. I'm not sure why this location is having so many issues. After leaving, we decided to go to the Wendy's near the mall, where someone took our order within a minute or two of us being greeted and told us they would be with us shortly. We received our food in about 5 to 10 minutes and it tasted great. To the manager, I hope you can get your restaurant running more efficiently soon.

Enrique was quite rude while I was placing my order. When I got to the next window to pick up my food, I asked a question, but instead of responding, they slamm... read more Enrique was quite rude while I was placing my order. When I got to the next window to pick up my food, I asked a question, but instead of responding, they slammed the door in my face and gave me dirty looks. The girl there had way too much blush on, which added to the overall disappointing experience. I usually come here, but this visit left me dissatisfied.