Subway - Provo

I can’t say how disappointed I am with Subway. I love the food and have long been a fan, but continual disappointments regarding customer service quality has really turned me off to the company. This subway location is sadly one of the worst I have ever been to, including dumpy roadside ones. I am writing this review after 25 min of standing in line at 9:17 am with only a few people in line in front of me. When I finally made it to the front to order, they were out of multiple ingredients I wanted on my sandwich. I hate to speak poorly of a company, but this is probably the 10th time they have been out of ingredients when I have ordered this semester. After sincerely wanting to think it was a fluke, I am sad to admit that Subway is no longer my restaurant of choice. I would much more happily give my business to another company that is more conscientious of the customer experience.

No complaints about service. they make a good job to get them what they have ordered and they are in the regular quite fast. the abbey of four stars comes to three stars, because in my six years byu only once or twice experienced a short line

OUT OF BREAD?!? Yes, believe it or not, I tried to get subway for lunch today and they were out of all types of bread. This essentially ruined my lunch that I was greatly looking forward to, and I don’t know if I can ever forgive Subway for this. They told us our order was ready 10 minutes early, and when we went there they hadn't even started preparing our sandwiches! Ridiculous! I was so hungry and upset. We also ordered at 1:00 PM fro 3:00 PM and there was not enough of the ingredients to make what we ordered.

Got a Spicy Italian but when I looked at the cucumbers they were slimy and gross. I asked them about it and all they said was I don 't know. Was disappointed they didn 't really own that and replace it with some fresher vegetables.

Perhaps I just happened to pick the wrong sandwich, but I was a bit disappointed with the temperature and texture of the chicken bacon ranch sandwich. That said, I really love this place. I can always find exactly what I want, and the atmosphere is lovely and vibrant. It felt like I actually had a proper dinner.