Donut Man - Prosper
Donut Man
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The staff is wonderful, and the donuts are absolutely delightful! I would happily travel some distance just to enjoy donuts from this place.
Came in and lady immediately asked which one do you want before I even walked halfway inside, OK kind of rude, first time coming here how would I know what I want without looking at the menu. Got twelve regular glazed donut holes for $1.79? (Which BARELY had any glaze on them, more like a drizzle. I asked for a Boston kreme donut , I didnt get that, I got a plain donut with custard inside it (custard had to be inside donut after its purchase, they don 't come pre custard. my husband was not happy when I brought that to him, and lastly a regular choclate sprinkle circle donut (no special sprinkles, no special icing, no design, nothing) Nothing special, ordered regular boring basic donuts and I was expecting to pay $3.98 as I saw the prices on the board doing the math quickly since she kept rushing me and staring me down while I was looking at the menu and limited donuts. There 's a sign that said they don 't accept debit/credit cards for purchases $5 or less, I said oh I only got 3 items, I 'll get another donut or two so my total is over $5 since I don 't have cash to which she responded no it 's $5.16 .???? I was stunned as that didn 't sound right but my 3 kids were hot and annoyed from a days out so I couldn 't spend time arguing with her about it and just left. AND GUESS WHAT, of course she did NOT give me my recipt! That 's even more proof she made my order, I assume she added herself a tip so the order went above $5. Even if it 's $1-2 that 's still money I never authorized. Sad, we live right across from this place, will never come back again. Whole experience lacked customer service.
As a devoted donut enthusiast, I can honestly say that this will be the only donut shop I visit from now on.
My boyfriend and I were driving home for about an hour, nursing a bad hangover and craving some food to lift our spirits. About halfway through, we discovered Donut Man on Apple Maps, saw some tempting photos, and decided to stop by. Our experience was fantastic! The staff were friendly, patient, and incredibly helpful. We ordered croissants, glazed donuts, an apple fritter, and some large jalapeño kolaches. Everything was delicious, but the kolaches were truly exceptional! The bread was so soft and fluffy that I couldn’t help but share the experience with my boyfriend as he drove—I had to let him feel that amazing texture. To top it all off, they surprised us with some complimentary donut holes in our bag. Overall, it was an absolutely delightful experience!
