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Contribute Feedback What Carson Gaer likes about Samurai Sam's Teriyaki Grill:
I got one of the best pieces of salmon i’ve ever eating with noodles and sauce to match, the tenderness of the salmon and power of the flavors all blended in my mouth and their sauce was beautiful, i love the salmon yakisoba and the fact that it was ready within less than 3 minutes in incredible. View all feedback.
What Janelle N doesn't like about Samurai Sam's Teriyaki Grill:
Super bummed... I really enjoy the food here but right as I pulled up and could see into the storefront and there's an employee behind the counter behind the door with the red flags and he's putting food into his mouth with his bare hands. Seeing a food handler eating behind the counter was a huge appetite killer. Then as I continued to watch he proceeded to take food orders and then also prepare meals without gloves... View all feedback.
Food is always tasty. The staff is very accommodating as well.Food: 5/5
Always fast and 9 out of 10x the chicken and beef is fresh and cooked appropriatelyFood: 5/5
Customer service absolutely the WORST! They deserve no stars! I've always enjoyed the food. I was craving a steak teriyaki bowl so I bought a large meal. My daughter is vegan so I thought the edidame would be a great option for her. Checked the food when I got home and they gave me a medium bowl not large. Almost zero teriyaki sauce. My daughter started to eat her edidame and it was hard and she said tasted like it was sitting there few days then overheated. She threw it away. I took a bite out of my egg roll and spit it out. It was hard and stale tasting. The teriyaki bowl had barely any teriyaki sauce on it. The steak and rice were so gross I threw it away too. Thought for sure we would get food poisoning. I also got two sides of just the meat (overpriced) those went in the trash too. The only thing good was the fountain soda. I called them right away the girl said she was very sorry and she would leave a message for the manager to call me immediately. Two days later and I just called them and gave feedback only to be yelled at. Told her I would leave a bad review and she said go ahead as she's yelling over my voice and hung up on me. I just want my money back so will have to dispute charges. I will pass the word to everyone I know to not eat here. Customer service was as bad as the food. Too bad because it used to be my favorite. It is definitely not the samurai sams it used to be.
Good food, and the staff is very friendly and kind.
Grabbed lunch to go. Was good, somewhat quick and I will come back
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