Chipotle Mexican Grill - Phoenix

I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I w... read more I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I went to place an order for pickup while on my lunch break through the Chipotle App and I was charged TWICE in my bank by them and the order didn?t even go through to their system at the restaurant. I was really frustrated and almost ready to give up, but I went inside to get some help anyways. The cashier, John, was kind enough to hear out my issue and help resolve it. I?m not sure if he was the manager at this Chipotle, but he was taking responsibility like one! John was excellent ? he has amazing customer de-escalation and resolution skills for just being a cashier. John helped me get a refund and I was even able to get my order for free. I will definitely be coming back to this Chipotle because of the great food and great employees.

Ordered a burrito, bowl, and quesadilla. They didnt make include my sons quesadilla. Employees too in a hurry to close and not do their job correctly. Never ord... read more Ordered a burrito, bowl, and quesadilla. They didnt make include my sons quesadilla. Employees too in a hurry to close and not do their job correctly. Never ordering here again.

I'd give this place a zero star review!! Ordered a bowl and when I took my first bite I could taste the dirt in the lettuce ???? read more I'd give this place a zero star review!! Ordered a bowl and when I took my first bite I could taste the dirt in the lettuce ????

I came here and I’m one of the few people left who actually still say please and thank you after every scoop. Unfortunately, they gave me attitude here when I a... read more I came here and I’m one of the few people left who actually still say please and thank you after every scoop. Unfortunately, they gave me attitude here when I asked for a side of queso, chimichurri sauce and dressing, as if I wasn’t willing to pay, it’s clearly not free and I did pay for it. Then they gave me the smallest scoops and slide my bag over to me and rushed me out. I know it’s lunch hour but the least you can do is show kindness especially since I was being extremely kind to you. It doesn’t cost a thing to show appreciation. Except a blonde gentlemen, was very kind to me, so thank you for having great customer service. Food: 5 Service: 1 Atmosphere: 1 Price per person: $10–20

This is my go to chipotle after work at the end of the night and they are always so kind and make my bowl well whether it’s pick up or verbally ordered. This ev... read more This is my go to chipotle after work at the end of the night and they are always so kind and make my bowl well whether it’s pick up or verbally ordered. This evening, 11/21, the team was incredibly kind and helpful helping me with my app when my order couldn’t be found. The team ensured that I was not only heard, but that I got my food quickly after the mix up with a smile and wishes for a good evening on my way out. Food: 5 Service: 5 Atmosphere: 5 Meal type: Dinner Price per person: $10–20