Chipotle Mexican Grill - Phoenix

I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I w... read more I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I went to place an order for pickup while on my lunch break through the Chipotle App and I was charged TWICE in my bank by them and the order didn?t even go through to their system at the restaurant. I was really frustrated and almost ready to give up, but I went inside to get some help anyways. The cashier, John, was kind enough to hear out my issue and help resolve it. I?m not sure if he was the manager at this Chipotle, but he was taking responsibility like one! John was excellent ? he has amazing customer de-escalation and resolution skills for just being a cashier. John helped me get a refund and I was even able to get my order for free. I will definitely be coming back to this Chipotle because of the great food and great employees.

Ordered a burrito, bowl, and quesadilla. They didnt make include my sons quesadilla. Employees too in a hurry to close and not do their job correctly. Never ord... read more Ordered a burrito, bowl, and quesadilla. They didnt make include my sons quesadilla. Employees too in a hurry to close and not do their job correctly. Never ordering here again.

I'd give this place a zero star review!! Ordered a bowl and when I took my first bite I could taste the dirt in the lettuce ???? read more I'd give this place a zero star review!! Ordered a bowl and when I took my first bite I could taste the dirt in the lettuce ????

I come here on a pretty regular basis and typically have a good visit. Occasionally the chicken will be burned, which I don't mind at all, other little things f... read more I come here on a pretty regular basis and typically have a good visit. Occasionally the chicken will be burned, which I don't mind at all, other little things from time to time, generally no complaints. Clean tables, service is fast and friendly, parkingis abundant, food is good. The prices recently went up, but I think we all know who to credit for that development. Thislocation is a pretty good representation what Chipotle strives to be.

I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I w... read more I love going to Chipotle ? it?s one of my favorite places to eat! This particular Chipotle is just like the rest? good food, good prices, good vibes. Today, I went to place an order for pickup while on my lunch break through the Chipotle App and I wascharged TWICE in my bank by them and the order didn?t even go through to their system at the restaurant. I was really frustratedand almost ready to give up, but I went inside to get some help anyways. The cashier, John, was kind enough to hear out my issueand help resolve it. I?m not sure if he was the manager at this Chipotle, but he was taking responsibility like one! John wasexcellent ? he has amazing customer de-escalation and resolution skills for just being a cashier. John helped me get a refundand I was even able to get my order for free. I will definitely be coming back to this Chipotle because of the great food andgreat employees.