Jack's - Feedback

Walked in from a long hot day of riding my motorcycle to get some of jack’s delicious ice cream and stood at the counter for 15mins and didn’t get not a hello o... read more Walked in from a long hot day of riding my motorcycle to get some of jack’s delicious ice cream and stood at the counter for 15mins and didn’t get not a hello or greeting from the 4 people that I could see all they did was stand in the back talking/laughing and look back at me there wasn’t no other customer but me inside and outside they completely ignored me and didn’t even ask what I wanted I was standing there with my wallet in hand to show I was ready to order and STILL didn’t get any assistance will never be back at this jacks very unprofessional and in my opinion very lazy employees if I could give a 0 star if I could

Food was decent for a burger spot and customer service was really good. read more Food was decent for a burger spot and customer service was really good.

Food was hot but had a bad taste. Its hit and miss with the food. The staff is nice but one day your fries is hot a burger not or vis-versa. read more Food was hot but had a bad taste. Its hit and miss with the food. The staff is nice but one day your fries is hot a burger not or vis-versa.

Just want to say the cook who made biscuits today, gets five stars. read more Just want to say the cook who made biscuits today, gets five stars.

Went to have breakfast with my mother and the gentleman behind the counter was the absolute best. Very polite and friendly. They are very fast. Our order was re... read more Went to have breakfast with my mother and the gentleman behind the counter was the absolute best. Very polite and friendly. They are very fast. Our order was ready before we finished talking. This has got to be one of the best Jack's we've been too. I would definitely recommend.

I have tried this Jack's location at different times of the day to make sure to give them a fair shake, but each time I stop there the food has been less than m... read more I have tried this Jack's location at different times of the day to make sure to give them a fair shake, but each time I stop there the food has been less than mediocre. The fries are either hard or cold or both and the chicken tenders are so small they should be called chicken nugget tenders instead.

So very disappointed. On my way to a funeral I figured a quick stop to grab a bite to eat. Jacks is usually fairly consistent between stores, but this store was... read more So very disappointed. On my way to a funeral I figured a quick stop to grab a bite to eat. Jacks is usually fairly consistent between stores, but this store was awful. We were not there during rush hour. There were about 5 people ahead of us (3 groups) From the time we entered until the time we got our food, it was 20 minutes! Asked for cheese on the biscuit and was told they couldn't do it . Finally got a bacon cheese, opened it, and the whole top was a crumbled mess.The biscuit was delicious. Bacon was not good. Some was burnt and one piece looked raw. The cheese was cold. I was hungry so I just aye it like a pizza. At least I'm rarely in that area so I won't eat there again. Again, most Jacks are awesome. This one was awful.

I enjoyed the two-piece fried chicken dinner, which included a breast and a wing, served with green beans, mashed potatoes with gravy, and a butter biscuit. The... read more I enjoyed the two-piece fried chicken dinner, which included a breast and a wing, served with green beans, mashed potatoes with gravy, and a butter biscuit. The food was excellent, the staff was incredibly friendly, and both the restaurant and restrooms were clean. I will definitely return!

The service was slow, and my order was incorrect, as has happened before. The employee at the drive-thru even tried to upsell me on brownies for a school event,... read more The service was slow, and my order was incorrect, as has happened before. The employee at the drive-thru even tried to upsell me on brownies for a school event, which weren't on the menu. All I wanted were two chicken finger kids' meals. It must be quite embarrassing for the manager, since it seems to change every time I visit. This will be my final trip here; Jasper and Carbon Hill offer much better food and service.

The staff was rude, and the food wasn't fresh. He ordered chicken thighs but received overcooked chicken breasts instead. The fries were old, and so was the chi... read more The staff was rude, and the food wasn't fresh. He ordered chicken thighs but received overcooked chicken breasts instead. The fries were old, and so was the chicken. There was trash on the floor and all over the tables. Overall, a disappointing experience.

Had lunch here and noticed dead flies all over the place. It wouldn’t hurt to have someone clean up more often. The tray was sticky when my food arrived, and th... read more Had lunch here and noticed dead flies all over the place. It wouldn’t hurt to have someone clean up more often. The tray was sticky when my food arrived, and the tea tasted stale, likely because the tea dispenser hadn’t been cleaned properly.

The service was quite slow, and unfortunately, my order was incorrect, which seems to be a recurring issue. The staff member I interacted with at the drive-thru... read more The service was quite slow, and unfortunately, my order was incorrect, which seems to be a recurring issue. The staff member I interacted with at the drive-thru and at the window continuously tried to sell me brownies for a school fundraiser, even though they weren't part of the menu. All I wanted was two chicken finger kid meals. This must be quite frustrating for the manager, who appears to change every time I visit. This will be my last time coming here; Jasper and Carbon Hill provide far better food and service.

I ordered the two-piece fried chicken dinner, which came with a breast and a wing, as well as green beans, mashed potatoes with gravy, and a buttered biscuit. E... read more I ordered the two-piece fried chicken dinner, which came with a breast and a wing, as well as green beans, mashed potatoes with gravy, and a buttered biscuit. Everything was absolutely delicious, and the staff was very friendly. The restaurant and restrooms were clean as well. I will definitely be returning!

I had a quite disappointing experience at the drive-thru. A woman, who I believe was an employee, appeared to take offense when I politely said, "thank you, ma'... read more I had a quite disappointing experience at the drive-thru. A woman, who I believe was an employee, appeared to take offense when I politely said, "thank you, ma'am." She then launched into a rant, insisting that I shouldn’t call her "ma'am" and accusing me of being disrespectful. Due to her attitude and the way I was treated, I felt uneasy about eating my food, and ultimately, I decided to throw it away.