Jimmy John's - Normal
Jimmy John's
Description
At this popular sandwich spot, diners have noticed a decline in service speed, particularly in the drive-thru. Patrons have reported waiting upwards of 30 minutes for orders, even during off-peak hours, leading to frustration over delays and inaccuracies. While some customers praise the quality of the subs, especially the roast beef, the overall experience has been marred by inconsistent drink quality and delivery issues. Despite the charming ambiance, many are reconsidering their return to this once-beloved eatery, wrestling with the balance between their delicious offerings and the dwindling efficiency of service.
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I was a bit disappointed. The price of my order felt a bit high for what I received.
I ordered lunch today for my grandparents and myself, and unfortunately, all three sandwiches were messed up. My customizations were mistakenly applied to my grandfather’s sandwich. My sandwich was supposed to be an unwich (lettuce wrap), but they didn’t do it right. Since I can’t eat bread, I had to scrape all the fillings onto a plate. My grandpa ordered a Club Lulu, but when he arrived, the worker at the front said it wasn’t even on the order, despite him being charged for it. They still ended up making his sandwich with the customizations meant for mine. We only received one pickle when we ordered two. Overall, we were frustrated and disappointed, and ended up throwing out more than half of our food because no one enjoyed it.
The subs at this restaurant are fantastic, with the roast beef sub (number 2) being a particular highlight. Its location near the intersection of Landmark and Veterans Parkway makes it very easy to get to.
I don't typically write reviews, but I've had multiple issues with delivery and incorrect orders. The first time I ordered, it took over two hours for my food to arrive. After that, I chose not to order again, but I decided to give it another chance tonight. Unfortunately, I faced more delivery problems. To add to my frustration, the delivery driver was rude. I definitely won't be ordering from this restaurant again.
We went to the drive-thru at 1:00 PM, after the lunch rush, and it took us about 7 minutes to place our order, even though there were only three cars in front of us. When we finally got our food and drinks, both the soda and lemonade were extremely bland and lacked sweetness, as if the soda machine wasn't working properly. Altogether, we ended up waiting about 30 minutes for our meal.
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QR-Code for the menu
