Insomnia Cookies - Normal

When I first ordered insomnia cookies, they were the best cookies I've had, but then every time I ordered them after that, they always forget my side dip and ta... read more When I first ordered insomnia cookies, they were the best cookies I've had, but then every time I ordered them after that, they always forget my side dip and takes them forever to drive back and get it and by that time the cookies are already not as warmas they should be, this happened three times in a row they forgot it. Then with the pickup orders, I would place a pickup orderat a specific time and they don't even have it ready when I get there to pick it up so there's no point of even setting a pickupif it's not even ready when expected. On top of that, there have been multiple times when I get my cookies and the cookies arejust hard as a rock and taste bad, it's a gamble, sometimes they're really good but a lot of times the cookies just don't tastethat good and are not soft and chewy like they should be.

This place was great for all of 2 months when first opening and has since gone completely downhill. Nearly frozen food that was clearly made hours ago that then... read more This place was great for all of 2 months when first opening and has since gone completely downhill. Nearly frozen food that was clearly made hours ago that then takes over 2 hours to arrive. Business is 100% reliant on external delivery to survive whichcosts even more than their already outrageously insane prices

I went into Insomnia cookies on 7/6/2022 in Normal, IL and the customer service was horrible by the girl working. She saw us come in no acknowledgement, she jus... read more I went into Insomnia cookies on 7/6/2022 in Normal, IL and the customer service was horrible by the girl working. She saw us come in no acknowledgement, she just kept doing what she was doing and finally came in and had an immediate attitude as thoughwe were bothering her. I asked to the 4x4 and never ordered she didn't explain to me anything or even reply my daughter didthat was with me instructing me how I needed to order. no smile just a noise again as we were bothering her. I love theircookies but they need to train their employees better. CUSTOMERS are the reason they have a job!!! Tried to text the manager RCas I know her personally and am related with no reply. May not be going back there again.

Yum Yum Yum! Warm Gluten Free Chocolate Chip Cookies! Glad we stopped!!! read more Yum Yum Yum! Warm Gluten Free Chocolate Chip Cookies! Glad we stopped!!!

If I could give zero stars I would. Got there to pickup my order at my scheduled pickup time and worker was a complete A-HOLE!! He said they were ? out ? of coo... read more If I could give zero stars I would. Got there to pickup my order at my scheduled pickup time and worker was a complete A-HOLE!! He said they were ? out ? of cookies and that they had started cleaning early so they could leave. They then asked me to leaveand shut the door. Told me to hope I get a refund. RIDICULOUS. Go elsewhere.