Hyatt Place Bloomington/normal - Normal

I had a very comfortable stay! Everything was fresh and clean. The bathroom featured a step-in shower, which I really appreciated. The hotel's parking is conven... read more I had a very comfortable stay! Everything was fresh and clean. The bathroom featured a step-in shower, which I really appreciated. The hotel's parking is conveniently located directly across the street on Beaufort, in the Bloomington Normal Amtrak Parking Garage—not to be confused with the other parking structure also across the street called the Beaufort Street Parking Deck. I mistakenly parked in the wrong garage because I was unfamiliar with the area and misunderstood the directions from the check-in staff. The breakfast options were excellent, offering a wide variety of choices. I explored the nearby area and felt completely safe. There's a nice place called The Circle close by, featuring a range of shops, eateries, and some lovely public art and murals.

I booked the Grand Corner King room, but upon checking in, I was informed that they could not provide that room, despite being a Globalist Hyatt member who is e... read more I booked the Grand Corner King room, but upon checking in, I was informed that they could not provide that room, despite being a Globalist Hyatt member who is entitled to the best available room according to Hyatt's policies. I reached out to Hyatt customer service, and they confirmed that the manager at this location does not adhere to basic Hyatt guidelines. They also contacted the manager on my behalf and included me in the email, requesting that the manager respond to me to resolve the situation. Unfortunately, the manager has not responded or resolved the issue. I've stayed at over 10 different Hyatt hotels across the U.S., and I've always received respectful treatment and complimentary upgrades, even without asking. However, this Hyatt Place is a completely different case. They have not only been unresponsive to customer service but have also shown a lack of respect for their guests. I am extremely disappointed with the management at Hyatt Place Bloomington/Normal. I expect Hyatt to take action to address this issue and ensure that their customers are treated with the respect they deserve.

We chose to stay at the Hyatt because we expected a high standard of cleanliness, and after doing extensive research before making the reservation, I thought I... read more We chose to stay at the Hyatt because we expected a high standard of cleanliness, and after doing extensive research before making the reservation, I thought I had made the right choice. Unfortunately, this experience has led me to feel like I made a mistake. I spoke with the front desk about the issue, and they apologized and assured me they would inform the housekeeping staff. However, this level of cleanliness is unacceptable given the price we are paying for our stay. Please ensure that the housekeeping team is aware of this situation. Thank you.

I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given... read more I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given away. They told us it was a first-come, first-served situation. So what was the point of making a reservation? I reached out to customer service and was promised that management would contact us, but they never did. During our week-long stay, no one bothered to follow up with us. I had to remind them that they owed us some attention, and they finally refunded us for three nights. While I appreciate the refund, it’s appalling that I had to bring it up myself. This was my first and last experience with Hyatt.

The rooms are quiet and comfortable, and the breakfast buffet is exceptional. The staff is very accommodating and eager to help. The only drawback is that if yo... read more The rooms are quiet and comfortable, and the breakfast buffet is exceptional. The staff is very accommodating and eager to help. The only drawback is that if you're just passing through, it can be a bit of a drive from the interstate highways. However, if you're looking to be near the university, it's a perfect choice.