Hyatt Place Bloomington/normal - Full Menu

We chose to stay at the Hyatt because we expected a high standard of cleanliness, and after doing extensive research before making the reservation, I thought I... read more We chose to stay at the Hyatt because we expected a high standard of cleanliness, and after doing extensive research before making the reservation, I thought I had made the right choice. Unfortunately, this experience has led me to feel like I made a mistake. I spoke with the front desk about the issue, and they apologized and assured me they would inform the housekeeping staff. However, this level of cleanliness is unacceptable given the price we are paying for our stay. Please ensure that the housekeeping team is aware of this situation. Thank you.

I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given... read more I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given away. They told us it was a first-come, first-served situation. So what was the point of making a reservation? I reached out to customer service and was promised that management would contact us, but they never did. During our week-long stay, no one bothered to follow up with us. I had to remind them that they owed us some attention, and they finally refunded us for three nights. While I appreciate the refund, it’s appalling that I had to bring it up myself. This was my first and last experience with Hyatt.