Menu - Hyatt Place Bloomington/normal

I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given... read more I would give this place zero stars if possible. We booked two types of rooms over a month in advance, only to find out that the room we reserved had been given away. They told us it was a first-come, first-served situation. So what was the point of making a reservation? I reached out to customer service and was promised that management would contact us, but they never did. During our week-long stay, no one bothered to follow up with us. I had to remind them that they owed us some attention, and they finally refunded us for three nights. While I appreciate the refund, it’s appalling that I had to bring it up myself. This was my first and last experience with Hyatt.

I had a very comfortable stay! Everything was fresh and clean. The bathroom featured a step-in shower, which I really appreciated. The hotel's parking is conven... read more I had a very comfortable stay! Everything was fresh and clean. The bathroom featured a step-in shower, which I really appreciated. The hotel's parking is conveniently located directly across the street on Beaufort, in the Bloomington Normal Amtrak Parking Garage—not to be confused with the other parking structure also across the street called the Beaufort Street Parking Deck. I mistakenly parked in the wrong garage because I was unfamiliar with the area and misunderstood the directions from the check-in staff. The breakfast options were excellent, offering a wide variety of choices. I explored the nearby area and felt completely safe. There's a nice place called The Circle close by, featuring a range of shops, eateries, and some lovely public art and murals.