Five Guys - Normal

I've been to this location several times and to Five Guys at several other locations. The food is always consistent location to location. In my recent visit, th... read more I've been to this location several times and to Five Guys at several other locations. The food is always consistent location to location. In my recent visit, they were slow but completely slammed. There was not a single table open, and several people were standing and waiting. I'm NOT complaining about the speed at all. I know they cook everything to order. What was life changing, though, were the fries. I don't know what the difference was, but the fries were super crispy and phenomenal. I have always had floppy, soggy fries from other locations. Even if I got fries like these once out of every 10 visits, I wouldn't be sad.

The only positive aspect of Five Guys is that they've mastered the Diet Coke—it actually tastes good, unlike some others. Unfortunately, the food is a mess, ove... read more The only positive aspect of Five Guys is that they've mastered the Diet Coke—it actually tastes good, unlike some others. Unfortunately, the food is a mess, overpriced, and the fries are overcooked. I almost lost my cool as my meal spilled all over me. This place feels more suited for a five-year-old.

The food is consistently excellent, but they really need to hire more staff. This would help prevent small rushes from leading to significant backlogs of orders... read more The food is consistently excellent, but they really need to hire more staff. This would help prevent small rushes from leading to significant backlogs of orders.

Ordered two burgers and two regular fries and our total came to $42. Insanely expensive, but we figured the food quality would reflect the price so it wasn?t a... read more Ordered two burgers and two regular fries and our total came to $42. Insanely expensive, but we figured the food quality would reflect the price so it wasn?t a big deal. After waiting almost 20 min for our food, we finally got to go home. Both burgerswere completely missing some toppings and both had other random toppings added. Our receipt reflects our correct order, so notsure where the confusion occurred when making it. Tried to call but the phone number provided on their website goes straight tovoicemail and says the line is busy. Super disappointed to have spent so much money on food that wasn?t even close to beingcorrect.

Decent food, good service, I just can't say that it was the best burger I've ever had for the price if you like their style of burger? Congratulations, this is... read more Decent food, good service, I just can't say that it was the best burger I've ever had for the price if you like their style of burger? Congratulations, this is your spot, but for me? I expect a little bit more bang for a $13 Burger. Not bad though andif you're into fries? Their large fry comes with enough potatoes to choke a horse. They are pretty upfront about literallyeverything in the store containing or coming into contact with peanuts though, so if you have a peanut allergy? You don't wantto go here.