Ruby Thai Kitchen - Natick
Ruby Thai Kitchen
Description
A bustling mall food-court spot praised for bold, tender chicken, well-cooked rice and noodles, generous portions and wallet-friendly prices. Many return for consistent flavors and quick counter service, but experiences vary: reviewers report erratic staff service, questionable handling of small requests (extra cup fees) and alarming reports of food-related illness. The overall draw is tasty, no-frills Asian fare for casual shoppers and families, but repeated service inconsistencies and safety concerns suggest exercising caution before dining.
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Perhaps it was because it was the end of the day, but the food was not good. No Thai taste at all in the three dishes I tried. Food: 1 Service: 3 Atmosphere: 3
Chicken was raw when I showed to them . Did not help Very bad service and food Service: Dine in Price per person: $10–20 Food: 1 Service: 1
I always go to this restaurant and the food is usually good but today they gave me raw chicken and told me it was “duck meat” when I clearly got mango chicken. They did absolutely nothing about it. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
It's tasty food court food, fast service, no drama get your food and eat. Staff was friendly. Mango chicken was delicious.
I used to really enjoy this place, but I recently experienced severe food poisoning after dining here. Please be cautious if you decide to go. I'm surprised they don't have any food safety violations.
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