Reviews - Ruby Thai Kitchen

#10 - Asiatic - Natick, #18 - Vegetarian - Natick, Thai

Reviews summary

A bustling mall food-court spot praised for bold, tender chicken, well-cooked rice and noodles, generous portions and wallet-friendly prices. Many return for consistent flavors and quick counter service, but experiences vary: reviewers report erratic staff service, questionable handling of small requests (extra cup fees) and alarming reports of food-related illness. The overall draw is tasty, no-frills Asian fare for casual shoppers and families, but repeated service inconsistencies and safety concerns suggest exercising caution before dining.

Overall Total Score
3.9 out of 5
Very good | 1092 reviews

Was Paul Al at Ruby Thai Kitchen a mag?

The food here is fantastic! A colleague of mine suggested it, and I was initially hesitant because it's located in a mall food court, but I was pleasantly surprised! Everything was delicious! The chicken is full of flavor, the noodles are cooked just right, and the egg roll is quite tasty. I would definitely recommend Ruby Thai to others now. View all feedback.

What Hailey O'Hearn dislikes about Ruby Thai Kitchen:

I used to really enjoy this place, but I recently experienced severe food poisoning after dining here. Please be cautious if you decide to go. I'm surprised they don't have any food safety violations. View all feedback.

Images uploaded by reviewers

Reviews from various users

Restaurantsdb

Last update : 07.09.2025

4.4 ★ from 864 reviews
nathan-nobis-1
07.09.2025

Perhaps it was because it was the end of the day, but the food was not good. No Thai taste at all in the three dishes I tried. Food: 1 Service: 3 Atmosphere: 3

mina-gaber-1
07.09.2025

Chicken was raw when I showed to them . Did not help Very bad service and food Service: Dine in Price per person: $10–20 Food: 1 Service: 1

matthew-vine3409
07.09.2025

I always go to this restaurant and the food is usually good but today they gave me raw chicken and told me it was “duck meat” when I clearly got mango chicken. They did absolutely nothing about it. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Restaurantji

Last update : 26.10.2024

2.5 ★ from 74 reviews
joe-w-chef316
26.10.2024

It's tasty food court food, fast service, no drama get your food and eat. Staff was friendly. Mango chicken was delicious.

c-wells-3
26.10.2024

Ruby may be a nice name, but the food here definitely doesn't reflect Thai cuisine.

hailey-ohearn
26.10.2024

I used to really enjoy this place, but I recently experienced severe food poisoning after dining here. Please be cautious if you decide to go. I'm surprised they don't have any food safety violations.

melody-wells-1
26.10.2024

Why is this place called Thai when there are no actual Thai dishes available? Why is food court fare being sold through DoorDash? I'm really disappointed.

vincent-yeung-firefi
26.10.2024

For us, service is always as important as (if not more than) the food. In this case, it sucked because we actually liked the food before the incident. We had asked for an extra cup for the toddler after ordering $35+ worth of food. They said it will cost 50 cents and without cash, they said we don’t take cards for 50 cents. Went to sarku japan right beside it and they gave us cup+lid+straw without hesitation and no charge. We didn’t even order from them. It is interesting when a business makes a small decision like this. We are never going back.

Int Restaurants

Last update : 24.09.2023

3.8 ★ from 153 reviews
paul-al-2
24.09.2023

The food here is fantastic! A colleague of mine suggested it, and I was initially hesitant because it's located in a mall food court, but I was pleasantly surprised! Everything was delicious! The chicken is full of flavor, the noodles are cooked just right, and the egg roll is quite tasty. I would definitely recommend Ruby Thai to others now.

t-garcia
24.09.2023

Absolutely amazing! I highly recommend the mango chicken! I went back twice during my visit to the mall because it was so delicious!

dara-d
24.09.2023

Generous portions at a reasonable price. The flavors are fantastic, and the texture is just right. I particularly appreciate that Ruby Thai consistently serves tender rice and noodles, as well as perfectly cooked chicken—something I often struggle to find at other Chinese and Thai restaurants. Ruby Thai never disappoints!

liang-zhang
24.09.2023

I dine here every Saturday. The flavors are excellent, the portions are generous, and the quality is on par with a Michelin-starred restaurant.

qais-alsalem
24.09.2023

I'm not usually a fan of Asian cuisine, but this meal was absolutely delicious! The chicken and rice were full of flavor and really tasty. The staff was friendly, too. I highly recommend it!

Restaurants
5.0 ★ from 1 reviews

FAQ

An second parking option is offered by Ruby Thai Kitchen, Parking Garage D, just 138 m from the restaurant.

These Photos from Ruby Thai Kitchen from Natick were provided by the community of Menu added. They show the dining room at Ruby Thai Kitchen, the interior, the location and of course great Photos of the delicious menus from Ruby Thai Kitchen.

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