Zaxby's - Murphy
Zaxby's
Description
Once praised for attentive service and fresh, flavorful food, this fast-food restaurant now faces mixed experiences. Customers appreciate the tasty chicken, crisp fries, and friendly staff who create a welcoming atmosphere. Promotions and app rewards add value, making it a popular choice for quick meals. However, recent reports highlight growing issues: order inaccuracies, missing items, prolonged waits, and distracted employees impacting efficiency. More seriously, there have been alarming concerns about food safety, including a severe case of food poisoning. While loyal patrons still recommend dishes like the Kickin Chicken Sandwich, management needs to address consistency and quality control to restore trust.
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Feedback
Slow service and cold fries (as usual) I've actually never received hot fries from any Zaxby's, even if I request no salt. Also, the older gray haired man with glasses should not be customer facing! He is very rude to customers and makes the visit even more undesirable.
If you are a person of color do not work for this place. They are very racist and discriminate against their workers. They don't hold their white employees accountable for their actions at all.
The staff was very nice however they failed to announce when me and my friend’s orders were ready. The food is top notch and the drink choices were on point. The food was also extremely hot and fresh. Very yummy. Some of the best food I have ever had at a Zaxby’s.
This restaurant provides great app deals and rewards. Even on busy Sunday afternoons, the service is quick. The staff is consistently friendly and attentive.
Menu PDF
FAQ
More information
QR-Code for the menu
