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Contribute Feedback What Scarlet likes about Cook Out:
Went there with my mother and sister when we were taking my sister to work. Had trouble getting the payment down, but eventually we got it. Food was awesome, the burger was tender and savory, the fries were amazing and done well, and the tea was one of the best I have ever experienced. Honestly, I think they had some magic placed into that food of theirs. Anyways, the food was great and the lady took her time with us... View all feedback.
What Juliet Williams doesn't like about Cook Out:
2 lanes to order were open. We waited at the outside lane for 15 minutes and we were ignored. We moved back into the main line and as soon as we left another persons order was taken at the other ordering station. Then we waited again at the ordering station for service for another 10 minutes. Then after we finally got to the front it took another 15 minutes to get us our food then it was all wrong and it took another 10 minutes to fix it.
I tried her last night. this will be the fourth time in order that my order was wrong. it was no one before me, and I waited for what seemed excessively long. I should have checked the job before I left, but I didn't. my cheeseburger had no cheese, and I had extra pommes. I didn't want any extra pommes. I had actually been looking for wobble rings, but they were out. my friend had asked for double white Cheddar bites, and she got what looked like half a single order. she might have been worth a quarter if that, compared to the amount of pommes I had. my burger was cooked over well, and I had asked to cook as rarely as possible if they were allowed. Perhaps the management should invest in sending their employees to heal English classes. this place has a lot of potential, but it seems that all are sworn. I wish country’s bbq would still be at his place.
Can't eat inside. Order was wrong, politely pulled back around and said I wasn't irritated, just wanted to fix it. Got my fries which had no seasoning swapped out for the cajun seasoned fries. Ouch. See photo! Someone was clearly unhappy with us. Food was mediocre at best, very little for our money, go to the Troy location instead.
Notably, this place has fair food if you’re hungry. However, I do not believe that it is worth the wait or the poor customer service you have to go through to get it. I cannot recall a time I have been there and got the correct amount of food as well as the food I requested in general. The wait is ungodly, I promise you will sit at the ordering speaker with no response for over 15 minutes let alone waiting on the food itself. Absolutely horrible place to dine, needs to be closed down completely or re-staffed.
This place needs to be closed down. Can tell by the now hiring sign that stays up, the little kids that work here have no fear of being replaced for bad customer service and passing food like this through the window. It’s going to take the right person to get sick and sue before they close this place down. They obviously not paying enough for an adult to work here.
Just don’t come here. Very unprofessional environment. Pan handlers outside begging for food and money. As I’m writing this, I’ve already been waiting about 30 minutes on my very simple order. I hope they don’t mess it up. This is by far one of the worst establishments I have ever been to and will never come back here. I don’t know what to recommend in the area, but I do recommend not to come to this place. Very ghetto.