Chipotle Mexican Grill - Monroeville

The staff was incredibly rude. I understand you have people who ordered online and need to take care of them but you also should take care of the people waiting... read more The staff was incredibly rude. I understand you have people who ordered online and need to take care of them but you also should take care of the people waiting in line. This is a super tiny place so the line builds up quickly. There wasn?t a clean table when I got my food. There was food all over the floor and when I told them the coke was out, they didn?t replace it for the entire time I was there which was about 20 minutes. I know that there is a lot of supply chain issues causing products not to be available. If this was the case, I would have like to be told this rather than ?I?ll replace it? and then never replacing it. Would definitely not return to this location.

I'm ready to give up on this Chipotle. The service was incredibly slow, and both the dining area and kitchen were chaotic. The staff seemed to move at a leisure... read more I'm ready to give up on this Chipotle. The service was incredibly slow, and both the dining area and kitchen were chaotic. The staff seemed to move at a leisurely pace and lacked any sense of urgency. I waited over 25 minutes for my order, and it felt like they didn’t care at all. The customer service was disappointing, and there was no organization in the kitchen. It was like watching a group of sheep wandering aimlessly. When I first visited, they were well-stocked with nearly all the ingredients. I used to love this Chipotle and visited often, but the decline in quality has been significant. I truly hope the company steps in to address these issues because it's just disappointing to see.

The manager of this establishment should be let go immediately. I've visited several times out of convenience, but I've been disappointed each time. The restaur... read more The manager of this establishment should be let go immediately. I've visited several times out of convenience, but I've been disappointed each time. The restaurant is consistently dirty, and there seems to be only one employee handling food preparation. I've seen long lines stretching out the door, and on two occasions, the soda machine was out of order. Even when they know the machine isn’t working, they still offer well drinks – it just doesn't make sense. I wouldn't recommend using the soda machine, even when it is functional; I wouldn’t be surprised if the nozzles have never been cleaned. They should be cleaned daily to prevent bacteria build-up.

I think I’m done with this Chipotle. The service was incredibly slow, and the dining area and kitchen were a complete mess. The young staff seemed slow and indi... read more I think I’m done with this Chipotle. The service was incredibly slow, and the dining area and kitchen were a complete mess. The young staff seemed slow and indifferent. I waited over 25 minutes because they showed no sense of urgency—they simply didn’t care. The customer service was poor, and the kitchen was completely disorganized, like a group of sheep wandering aimlessly. The last time I visited, they were out of almost every ingredient. I used to love this Chipotle and visit often, but it has declined drastically. I hope corporate steps in to fix this because it’s truly disappointing.

The manager at this location should be replaced immediately. I have visited several times, mainly for convenience, but the store is consistently dirty. Typicall... read more The manager at this location should be replaced immediately. I have visited several times, mainly for convenience, but the store is consistently dirty. Typically, there is only one employee preparing the food, leading to long lines out the door. On two occasions, the soda machine was broken, yet they still sold fountain drinks, which is baffling. I wouldn’t recommend using the soda machine even when it’s working, as I suspect the nozzles have never been properly cleaned—a task that should be done daily to prevent bacteria.