Modus Merewether - Feedback

I would prefer to have a phone call to discuss ways they can enhance their food and customer service. They run an excellent business, but there are some details... read more I would prefer to have a phone call to discuss ways they can enhance their food and customer service. They run an excellent business, but there are some details missing that could elevate them to the next level. I understand the environmental challenges facing the staff and the current capabilities, but there are several small changes they could implement to improve their operational processes. As someone who has been in the restaurant industry for 30 years and a passionate educator for the past 12 years, I understand the dynamics of working with young staff. If they are genuinely interested in making improvements and refining their procedures, they can reach out to me at 0427515829. My name is Allan Brown.

The restaurant features spacious indoor and outdoor areas with multiple seating options. There's a playground for parents with kids, which is a nice touch. They... read more The restaurant features spacious indoor and outdoor areas with multiple seating options. There's a playground for parents with kids, which is a nice touch. They offer a wide variety of beers and two mocktail choices for those who prefer non-alcoholic beverages. The atmosphere is fantastic, and the music is even better—I really enjoyed the jazz vibe. The food was excellent at both locations, though it could use a little improvement. Overall, this place is a winner!

The staff was very helpful in addressing a mistake with our food order. Overall, they didn’t account for a meal substitution. The beer, however, was excellent. read more The staff was very helpful in addressing a mistake with our food order. Overall, they didn’t account for a meal substitution. The beer, however, was excellent.

Great atmosphere and amazing selection of beer. the time here enjoyed us very much. we're coming back! read more Great atmosphere and amazing selection of beer. the time here enjoyed us very much. we're coming back!

Sons 23rd Birthday Sunday afternoon relaxed and easy with family including a mother in a wheel chair. Easily catered for both elderly and young. Food was great... read more Sons 23rd Birthday Sunday afternoon relaxed and easy with family including a mother in a wheel chair. Easily catered for both elderly and young. Food was great and enjoyed by all along with the tasting plates of beer. The guy serving the food didn’t want to be there on a Sunday. Hospitality industry can be challenging we understand.

Price, venue, service, food drinks all excellent!! we will return with more friends and can't rate it highly enough !! thankyou read more Price, venue, service, food drinks all excellent!! we will return with more friends and can't rate it highly enough !! thankyou

I visited about a year ago, and the food was exceptional. I don't know what has changed since then, but now it tastes like cardboard. I'm so disappointed! read more I visited about a year ago, and the food was exceptional. I don't know what has changed since then, but now it tastes like cardboard. I'm so disappointed!

The atmosphere is great and the setting is fantastic, but unfortunately, the food is among the worst you can find in Newcastle. The dishes were inedible, and th... read more The atmosphere is great and the setting is fantastic, but unfortunately, the food is among the worst you can find in Newcastle. The dishes were inedible, and the service was terrible. To make matters worse, we saw the kitchen staff eating directly off customers' plates before serving them. I would have expected that taste testing would lead to food that was actually enjoyable. If we could give zero stars, we absolutely would.

I am super quick to criticize local restaurants and bars that don't support local, but today we stumbled into #modusbrewery in Merewether. Fantastic beers but t... read more I am super quick to criticize local restaurants and bars that don't support local, but today we stumbled into #modusbrewery in Merewether. Fantastic beers but the highlight was a Hunter dominant wine list with a good spread of mid range and top shelf. The best local Newie wine list by far and no surprise that the place is full. Food also excellent and lightning quick. If you build it, they will come. Hats off.

The restaurant has a great look and a fresh atmosphere, but it’s difficult to fully enjoy the experience when the drinks and food are so pricey. I don’t feel li... read more The restaurant has a great look and a fresh atmosphere, but it’s difficult to fully enjoy the experience when the drinks and food are so pricey. I don’t feel like you get your money's worth. Just my opinion.