Kfc - Mattoon

I hit my limit when I ordered two items and neither was in the bag when I got home. The sides were correct, but both main dishes were missing! This is the worst... read more I hit my limit when I ordered two items and neither was in the bag when I got home. The sides were correct, but both main dishes were missing! This is the worst restaurant in town. They’ve lost me as a customer for good. I’m serious—just ask Papa John's how often I’ve ordered from them over the past 20 years! If you let me down, you lose my business forever.

KFC's service was quick and impeccable. The menu offered delicious options, and the chicken was exceptionally flavorful and tender. We will certainly be coming... read more KFC's service was quick and impeccable. The menu offered delicious options, and the chicken was exceptionally flavorful and tender. We will certainly be coming back!

After waiting 10 minutes in the drive-thru with no response and having to go inside three times to fix my order, they still ended up getting my food wrong. read more After waiting 10 minutes in the drive-thru with no response and having to go inside three times to fix my order, they still ended up getting my food wrong.

This is the worst KFC I've ever been to. The customer service is practically nonexistent. As soon as you approach the bathroom, the awful smell hits you before... read more This is the worst KFC I've ever been to. The customer service is practically nonexistent. As soon as you approach the bathroom, the awful smell hits you before you even open the door. The chicken seems to be undercooked to a concerning degree. Honestly, you’d be better off going to the convenience store next door, buying a bag of cheap frozen chicken, bringing it home, cooking it yourself, and enjoying a meal that's not only cheaper but also safer from food poisoning.

The girl who took my order at the drive-thru was rather rude. Each time I ordered something, she would simply ask, "Is that all?" as I continued to place my ord... read more The girl who took my order at the drive-thru was rather rude. Each time I ordered something, she would simply ask, "Is that all?" as I continued to place my order, repeating the same question with no enthusiasm. In contrast, the young man who processed my payment was very friendly. However, when the girl finally returned my card, she almost threw my order at me and crumpled my receipt before tossing it down without making eye contact or saying anything at all.