Kfc - Mattoon

I hit my limit when I ordered two items and neither was in the bag when I got home. The sides were correct, but both main dishes were missing! This is the worst... read more I hit my limit when I ordered two items and neither was in the bag when I got home. The sides were correct, but both main dishes were missing! This is the worst restaurant in town. They’ve lost me as a customer for good. I’m serious—just ask Papa John's how often I’ve ordered from them over the past 20 years! If you let me down, you lose my business forever.

KFC's service was quick and impeccable. The menu offered delicious options, and the chicken was exceptionally flavorful and tender. We will certainly be coming... read more KFC's service was quick and impeccable. The menu offered delicious options, and the chicken was exceptionally flavorful and tender. We will certainly be coming back!

After waiting 10 minutes in the drive-thru with no response and having to go inside three times to fix my order, they still ended up getting my food wrong. read more After waiting 10 minutes in the drive-thru with no response and having to go inside three times to fix my order, they still ended up getting my food wrong.

The girl who took my order at the drive-thru was rather rude. Each time I ordered something, she would simply ask, "Is that all?" as I continued to place my ord... read more The girl who took my order at the drive-thru was rather rude. Each time I ordered something, she would simply ask, "Is that all?" as I continued to place my order, repeating the same question with no enthusiasm. In contrast, the young man who processed my payment was very friendly. However, when the girl finally returned my card, she almost threw my order at me and crumpled my receipt before tossing it down without making eye contact or saying anything at all.

The prices displayed on the in-store menu don't match what you end up being charged. When I inquired about it, a staff member who identified as the manager expl... read more The prices displayed on the in-store menu don't match what you end up being charged. When I inquired about it, a staff member who identified as the manager explained that the menu prices are inaccurate and that there was nothing they could do to change it. I chose to cancel my order and leave.