Bradley & Wall Gourmet Foods - Madison

Bought two subs. Was given the wrong order. Went back inside and was given the correct food. Then was asked for my card again because there was a dollar differe... read more Bought two subs. Was given the wrong order. Went back inside and was given the correct food. Then was asked for my card again because there was a dollar difference. They swiped my card literally for 1 dollar. Then when I got home the fish sandwich wasice cold! Extremely disappointing. Over rated and over priced. Even subway wouldn't do that!

Called in for a bacon, egg cheese the other morning. For reasons unclear to me, they use bacon crumbles, not strips, and maybe 2 bites of the sandwich actually... read more Called in for a bacon, egg cheese the other morning. For reasons unclear to me, they use bacon crumbles, not strips, and maybe 2 bites of the sandwich actually had bacon. Beyond disappointing. And unnecessary. This is not the first time this has happened.Also, every single time I go there the wait is more than 15 minutes. Today, I was the ONLY person waiting at 1:30pm. 4 workersbehind the counter walking past me repeatedly without even making eye contact working on remote orders. Soon, there are 4 othersstanding around me waiting, all of us staring at the glass because none of us are being acknowledged. A female employee,exasperated, finally looks at the tall gentleman next to me and starts to take his order because she had no clue who was waitingthe longest. I interrupted as politely as I could to make clear that I had been waiting far longer so I finally get to order mysoup. SOUP! What's easier than that? I understand the importance of efficiency regarding phone orders. Business is business, butthey should have at least ONE worker who makes in-person customers a priority. Some of us are on a time-limited break and don'twant to spend the entire time waiting in line (and especially when there isn't one). I have walked out of there in the pastafter waiting too long to have a pizza slice handed to me. Unacceptable. And their employees are all RUDE.

Pictured is the boss wrap. It has pasta, chicken cutlets, and mozz in it. This sandwich is the boss no pun intended. Great quality wrap will be going there agai... read more Pictured is the boss wrap. It has pasta, chicken cutlets, and mozz in it. This sandwich is the boss no pun intended. Great quality wrap will be going there again.

We loved the pizza! It was really good. The dough tasted fresh and all around it was a great piece of pie. We also got a hot sandwich which was just fair. It wa... read more We loved the pizza! It was really good. The dough tasted fresh and all around it was a great piece of pie. We also got a hot sandwich which was just fair. It was pretty bland. We got the chicken and eggplant Parmesan. Meh. Busy place but quick service.

Wait times are insane. Ordered online and said it would be done at 2pm (20 minutes). It?s 2:23 with no sign of the sandwich being anywhere near done. This is th... read more Wait times are insane. Ordered online and said it would be done at 2pm (20 minutes). It?s 2:23 with no sign of the sandwich being anywhere near done. This is the second time this has happened but I gave them a pass because the first time wasmid-pandemic. The sandwiches are really really good which is why I went with 2 stars and not one.