Beef-a-roo - Machesney Park

Fast, friendly, accurate service. However I notice this location is always very messy inside. Tables never wiped properly, soda station always sticky and gross.... read more Fast, friendly, accurate service. However I notice this location is always very messy inside. Tables never wiped properly, soda station always sticky and gross. Floors very unkept.

Placed order #316 on 7/29/2023 at 5:17pm. They forgot one of the milkshakes. Had to park and unbuckle a toddler to go backside and get it. Got a mile down the r... read more Placed order #316 on 7/29/2023 at 5:17pm. They forgot one of the milkshakes. Had to park and unbuckle a toddler to go backside and get it. Got a mile down the road and realized they didn't put any sauces in the bag for our 3 Chicken Tender meals. Had to go back and park and go in again with my toddler. Finally got home. Missing a fry. Wish they would make sure everything is in the bag before they give it to you. Or have 2 associates check the bag. Huge inconvenience. Expect better when you place an order over $100.00.

I recently discovered that I have celiac disease, and when I ordered a roast beef sandwich with a gluten-free bun, I had no idea I had also ordered fries. The s... read more I recently discovered that I have celiac disease, and when I ordered a roast beef sandwich with a gluten-free bun, I had no idea I had also ordered fries. The staff kindly asked if I wanted the fries without salt, as they contain gluten. I really appreciated their thoughtfulness; it saved me from a potentially uncomfortable night. If I could give more stars, I definitely would!

I recently dined at Beef-a-Roo with a friend, and it was an incredibly disappointing experience. The meat in both the Beef and Cheddar sandwich and the Roast Be... read more I recently dined at Beef-a-Roo with a friend, and it was an incredibly disappointing experience. The meat in both the Beef and Cheddar sandwich and the Roast Beef sandwich was rubbery and difficult to eat. I almost choked while trying to swallow it. The poor quality of the food makes me strongly advise against visiting this restaurant. Consider other options for a satisfying meal.

The service is outstanding, with many of the servers having been there for over a decade and recognizing returning customers by name. Quality is paramount; most... read more The service is outstanding, with many of the servers having been there for over a decade and recognizing returning customers by name. Quality is paramount; most of the sauces are homemade, and you can genuinely taste the difference.