Whataburger - Lubbock

TL;DR: Good malts and meat. Poor communication. Stinky car. Food was fantastic, we had to wait about half an hour at the drive through and were told it was beca... read more TL;DR: Good malts and meat. Poor communication. Stinky car. Food was fantastic, we had to wait about half an hour at the drive through and were told it was because we ordered a crispy chicken sandwich when we got our food. Would have definitely preferredto have been told that before paying or when ordering because we had an angry 19 months old in the car that needed a diaperchange and we would have been fine changing our order to be able to get home faster.

I've never had a good experience with this location. It seems like every time I go through the drive-thru, I have to drive around and go in to get my order fixe... read more I've never had a good experience with this location. It seems like every time I go through the drive-thru, I have to drive around and go in to get my order fixed. This time it was for the wrong burger. Other times, if I ask for gravy and bbq sauce Ionly get one or the other. The fries are typically not good either. Today, they were very stale.

Over an hour wait for our meal and screwed up multiple times. Several other customers were having problems and when one complained to the manager about the serv... read more Over an hour wait for our meal and screwed up multiple times. Several other customers were having problems and when one complained to the manager about the service and long wait the manager said there 's the door, go ahead and use it . The onlyperson in the restaurant that understood customer service was the girl running the counter. She needs to be running therestaurant.

If I could give zero stars I would. Their milkshake machine was out of order -strike 1. Food preparation was extremely slow. Due to a long drive-thru line, we w... read more If I could give zero stars I would. Their milkshake machine was out of order -strike 1. Food preparation was extremely slow. Due to a long drive-thru line, we went inside to place our to go order. Service was extremely slow. There was nobody insidewaiting on their food when we placed our order. The vehicle that was in the back of the drive-thru line when we came inside,left with their food BEFORE we received our order-strike two. When I went to the counter to pick up our order, which containedtwo large orders of fries, I asked for ketchup. I was then informed they were out of all ketchup-strike 3! You might want totell folks that prior to them placing and paying for an order. This was the second bad experience we 've had at this location,there will not be a third????. My suggestion, find an alternative to this Whataburger!!

Horrible manager did not want to talk to us, she yelled at a new girl just starting, because she didn't want to hear us. We always come here never have I ever w... read more Horrible manager did not want to talk to us, she yelled at a new girl just starting, because she didn't want to hear us. We always come here never have I ever waited an hour for burgers ???????????? i understand they get busy. The manager seen ussitting in the driver thru and never once came to us. We then went inside and asked she said she never got are order ????. As amanager she should of came and asked what we were waiting for. It starts with management first. And if she cannot do it thenplease find someone else.