Whataburger - Lubbock

#17 - Fast Food - Lubbock, American, North American

Whataburger

Whataburger
3.5 / 5 (2498 reviews)

Description

Whataburger has sparked a range of opinions among patrons, with some experiencing less-than-ideal service and food temperatures. Long wait times, incorrect orders, and issues with drink mixing have led to dissatisfaction for several customers. Conversely, others praise the clean atmosphere, friendly staff, and the restaurant's convenient location. The iconic spicy ketchup and satisfying breakfast options continue to win over loyal fans. Even when orders are mistaken, the accommodating management and genuine customer service efforts can make a difference. Overall, opinions on this Whataburger location are varied, showcasing its charm and challenges alike.

Last update: 30.05.2026 from: Ralph

Feedback

★ 3.5 / 5 from 2498 reviews
ralph-hernandez-farm
28.06.2024

The staff at Whataburger were incredibly courteous, the food tasted amazing, and the restaurant was impeccably clean. Service was fast, and I’ve visited many times because the food is excellent and the atmosphere is calm. I also want to note that the Whataburger on 50th Street serves Coke Zero.

jennifer-harlow-2
28.06.2024

As always, the staff at Whataburger on 50th and Q by United are friendly and serve delicious food. Eric and Phillip truly go above and beyond to ensure their customers are satisfied. They also inspire the rest of the team to stay attentive and proactive by leading by example. In an era when customer service often feels lacking, these two and their establishment really set a high standard! It would be great to see other restaurants follow their lead. Excellent work, everyone!

adam-rodriguez-firef
28.06.2024

I'm giving this restaurant a five-star rating because I always love their burgers. However, I've had my orders mixed up with others several times, and since I live too far away to return for corrections, it's been frustrating. This happened again last night, but it's alright—I think I’ll start visiting a different location. I did call the manager, and he helped to resolve the issue. Thank you for the excellent customer service! I will definitely continue to eat here.

john-paul-valdez
28.06.2024

I've really missed Whataburger since relocating to Oregon, so I was excited to try this restaurant. I am happy to say that I was not disappointed. The staff was busy when I visited, but the place was clean, and I didn't have to wait long for my food. I highly recommend this location, especially since it's conveniently situated near gas stations and hotels.

santos-perez-1
05.02.2024

They don’t mix my drinks at the drive-thru anymore. It was apparently a big enough problem that the manager came over to inform me they no longer allow me to mix my drinks. Every time I visit for breakfast, they mess up my order. But since it’s Whataburger breakfast, I still eat it.

FAQ

The restaurant offers the opportunity to watch sporting events on a TV / screen.

The premises in the restaurant are wheelchair accessible and can also be used with a wheelchair or physiological disabilities.

The place also takes various credit cards.

More information

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