Kfc - Lubbock

Catering, Chicken, Chicken Wings

Kfc

★ 1.4 / 5 (106 reviews)

Located in a troubled area, this KFC franchise struggles with poor management and unsanitary conditions. Customers report consistently long waits due to a lack of available chicken, with some receiving stale, dry food. Cleanliness is questionable, including unstocked restrooms, while staff behavior is described as unprofessional and unfriendly. Attempts to place orders by phone often fail, and the store’s promotion of discontinued products adds to the confusion. Overall, this location suffers from significant operational failures, disappointing patrons and raising concerns over food quality and customer service. Corporate intervention appears necessary to address these ongoing issues.

Last update: 17.01.2026 from: Daisy

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★ 1.4 / 5 from 106 reviews

What User dislikes about Kfc:
7:30 at night and run out of fish? Maybe you didn't want to cook anymore. We were told that they served only 4 orders with 8 pieces of fish, so they stop selling it. Weird. I asked for crispy chickens and got original. If I took it back, maybe I'm already home. Not worth the ride. View all feedback.

★ ★ ★ ★ ★

75% of the time we visit this kfc location they either dont have chicken or bread. Last visit I waited over 30min for three chicken sandwich, spent over $15 wich is normal. When we finally got our sandwiches they were very soggy. They just put a thin slice of chicken inbetween two peices of bread with some sauce. Not the same $6 chicken sandwich we normally receive from KFC. I hate to complain but this location definitely needs better management.

Wanda

02.03.2023

★ ★ ★ ★ ★

If I can give this place 0 stars and still leave a review I would!! Awful location! Needs to be shut down, or better management!! Everytime we go no chicken is ready always a 20-30 min wait, when I try and call to place an order they hang up on me. the store is filthy inside. The restrooms don’t have toilet paper! I’d be embarrassed to work there, idk how they are still being able to bring money in to pay their employees!

Makayla

02.03.2023

★ ★ ★ ★ ★

This place needs better management. Nothing has been right for over a year. Food: 1/5

Daisy

05.03.2023

★ ★ ★ ★ ★

KFC needs to shut down this franchise! It's an absolute joke! Every time I visit this location, they never have any chicken available, and they keep promoting Long John Silver's, even though they no longer take orders for it.

Fern

05.03.2023

★ ★ ★ ★ ★

The food was disappointing and didn't taste good at all. The chicken was greasy and soggy, and I had to wait 25 minutes for my order. I recommend finding a different place for better food. I'm genuinely concerned about getting sick from what I tried to eat.

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