Hook Reel - Lubbock

I enjoyed it. great customer service, clean facility and eating was pretty good. was here when it was pretty busy and everything came out very quickly. my only one down here was that my beer was very warm when I got it, except that I would recommend this place.

I will begin by saying that eating was good, and I really had no problems or complain there, the boiling are good and stick to other restaurants with the same type of menu. But I would say don't waste their money here and eat somewhere else, like royal seafood shack, the great customer service in the opposite hook has. from the rude guy who was a hostess to the waitress, the customer service was missing a lot. we waited for 2 hours to try the place just to really just want to go because of the bad experience. To be honest, I have made it possible that maybe all of them just worked over and had a bad day, but it seemed that all the staff were not happy, I rarely eat and have so rude customer service. they skip this place and eat it there, what I would say.

We've eaten the first time tonight. we will be masters. we sat on the flea mouse instead of waiting on a table. destiny and hailey rock the barkeepers. not only the serving of our drinks they got our food orders and made sure we took care of us. they rock.

Nothing special about the menu, po boy sandwich mostly lettuce and bread. came with one side. got broccoli but was still charged extra for it so really doesn't come with a side as shown on menu. Also understaffed as most places are but just real slow.

We were seated very quickly on arrival… no wait time! Staff was friendly but didn’t seem to have it together. Drinks came fast. Atmosphere is great! Finally served. Appetizers were tasty. Here is where it went very bad. Then… we asked for appetizer plates- waitress brought them to our table under her arm pit. Then.. 2 raw fish baskets. One was offered a replacement and they opted for chicken basket. Other person opted out. Chicken came.., couldn’t tell it was chicken. All tough-very overcooked meat. Cook asked if I wanted my fish cooked more or something else??? We’re in the middle of a pandemic and your cook was going to take my food back in the kitchen and cook it more??? A refresher class in Food Safety and Handling is in order. Then tried to charge for the raw fish basket?? It was raw. ?? Really? Oh my!!