Whataburger - Longview

The food is rarely ready when they say it will be. Most of the time, your order is incorrect, so it's essential to double-check before you leave. Last week, my... read more The food is rarely ready when they say it will be. Most of the time, your order is incorrect, so it's essential to double-check before you leave. Last week, my burger was soggy. They definitely need better training or some changes in their operations.

Excellent service! They even cleared my tray when I finished. The dining area was spotless, and the fries were served hot. read more Excellent service! They even cleared my tray when I finished. The dining area was spotless, and the fries were served hot.

I waited 15 minutes for my food, and during that time, two cars in front of me left. I noticed someone at the side door who handed out a burger that I later lea... read more I waited 15 minutes for my food, and during that time, two cars in front of me left. I noticed someone at the side door who handed out a burger that I later learned was a remake. I spoke to a girl named Morgan and asked her why she was throwing it away when there was a garbage bin right next to her. When the manager finally brought my food, I asked her why it looked fresh compared to that burger. I will be calling the office about this.

I had a frustrating experience at this restaurant. After waiting 15 minutes for my food, I noticed two cars leave without their orders. A staff member named Mor... read more I had a frustrating experience at this restaurant. After waiting 15 minutes for my food, I noticed two cars leave without their orders. A staff member named Morgan came to the drive-thru with a remade burger, and when I asked her what she was doing with it, she said she was going to throw it away. I was confused about why she would do that with a trash can just beside her. When the manager finally brought out my order, I asked about the returned burger, and she mentioned that she took it to her office to eat. Looking at my meal, it certainly didn't seem fresh. I intend to reach out to the corporate office about this issue.

The food consistently tastes great. While the service can be a bit hit-or-miss, it's fast food, so you can't set your expectations too high. Overall, you defini... read more The food consistently tastes great. While the service can be a bit hit-or-miss, it's fast food, so you can't set your expectations too high. Overall, you definitely get your money's worth.