Chili's Grill - Longview

There was no host there to seat us, so we just found a clean empty booth and sat down. Eventually a waiter came to take our order. Then another waiter brought u... read more There was no host there to seat us, so we just found a clean empty booth and sat down. Eventually a waiter came to take our order. Then another waiter brought us our food and asked us what we were drinking so she could refill our drinks; since ourglasses were empty. Finally after we were done eating we had to wait another 30 minutes for the bill. I had to tell anotherwaiter to go to the back and see what was going on. The other waiter told me that they had given our bill to the wrong table,and that they thought we had paid already. I have eaten at a lot of Chili?s restaurants and this one is by far the worst.

"We recently moved to the area and decided to try this restaurant for dinner. The parking lot felt quite dark and unsafe. Once inside, we noticed it wasn't busy... read more "We recently moved to the area and decided to try this restaurant for dinner. The parking lot felt quite dark and unsafe. Once inside, we noticed it wasn't busy at all, yet we were seated right by the kitchen. When we asked to be moved, we were told that due to a lack of staff, it would take a while to get another table in a mostly empty restaurant. The noise and loud conversations from the kitchen staff were distracting, making it difficult for us to enjoy our own conversation. Additionally, our table and seats were not clean; they felt sticky and unkempt. On a positive note, the food was tasty, and the tea was incredibly sweet. Our waiter was attentive and did a great job. Unfortunately, due to the overall experience, we won't be returning."

Had a great experience tonight. my mom chose her birthday. we sat pretty fast, we had luck with one of the biggest waiters. jake! Although he wasn't wearing kha... read more Had a great experience tonight. my mom chose her birthday. we sat pretty fast, we had luck with one of the biggest waiters. jake! Although he wasn't wearing khakis or a red polo, he was great. we had a big group, but it wasn't too big for jake. all our orders were correct, our drinks did not remain low or empty for any time. I recommend it very much!

It's interesting to note that Chili's in Longview has had five different general managers in the past decade. Perhaps the issue isn't with the managers themselv... read more It's interesting to note that Chili's in Longview has had five different general managers in the past decade. Perhaps the issue isn't with the managers themselves, but rather with their regional manager, Dave.

I had the worst service for lunch today. It's important to remember that people don't have unlimited time during their workday lunch breaks. It took over 20 min... read more I had the worst service for lunch today. It's important to remember that people don't have unlimited time during their workday lunch breaks. It took over 20 minutes just for someone to take our order.