Arby's Roast Beef - Longview

This restaurant has really lost its appeal! Be cautious about how much meat they serve—you wouldn’t want to end up with an extra gram, even though their prices... read more This restaurant has really lost its appeal! Be cautious about how much meat they serve—you wouldn’t want to end up with an extra gram, even though their prices are already quite high! At this rate, they might soon close their doors. Customers are frustrated with their greed and the way they seem to value food so highly! Need a little extra sauce? Sorry, that will come with an additional charge! You know what? That’s fine; I’ll just take my hungry family somewhere else from now on and forget this place ever existed! It’s truly disappointing what has happened to our fast food establishments!

This was the worst experience I've ever had at an Arby's. It was clear that the staff had no interest in their work. The girl at the drive-thru was more focused... read more This was the worst experience I've ever had at an Arby's. It was clear that the staff had no interest in their work. The girl at the drive-thru was more focused on chatting with her coworkers than on serving customers. Our medium Beef 'n Cheddar sandwich only had two slices of meat and a small amount of cheddar. Even though we requested two sides of cheddar, we didn’t receive any. To make matters worse, the curly fries were cold, stale, and hardly filled the container. I've learned my lesson: always check your order before leaving the drive-thru.

If I could give zero stars, I would. I just spent $30 on food that was served cold! Both sandwiches, the fries, and the cheese sticks were all at room temperatu... read more If I could give zero stars, I would. I just spent $30 on food that was served cold! Both sandwiches, the fries, and the cheese sticks were all at room temperature, and the restaurant wasn't even busy at the time. After trying to reach the night manager for 30 minutes to report the problem, I found that the phone line was busy, and I couldn't get through. I probably won't be going back there to eat again.

I stopped by the restaurant for a quick lunch around noon, but I was disappointed to find that there were no meat options available. They had run out of roast b... read more I stopped by the restaurant for a quick lunch around noon, but I was disappointed to find that there were no meat options available. They had run out of roast beef, which is one of their main dishes. It's surprising that they would be out of such a key item during the lunch rush; it seems like there was a management issue here. On top of that, I tried to access the Arby's link, but it was not functional.

Whenever I eat at this restaurant, the staff is consistently welcoming, and the food is always fresh and tasty! What's even more impressive is their willingness... read more Whenever I eat at this restaurant, the staff is consistently welcoming, and the food is always fresh and tasty! What's even more impressive is their willingness to customize my orders exactly as I prefer, whether that means no sauce or extra sauce on my sandwich, or leaving out the tomatoes, and so on.