Reviews - Chili's Grill

It's interesting to note that Chili's in Longview has had five different general managers in the past decade. Perhaps the issue isn't with the managers themselv... read more It's interesting to note that Chili's in Longview has had five different general managers in the past decade. Perhaps the issue isn't with the managers themselves, but rather with their regional manager, Dave.

I had the worst service for lunch today. It's important to remember that people don't have unlimited time during their workday lunch breaks. It took over 20 min... read more I had the worst service for lunch today. It's important to remember that people don't have unlimited time during their workday lunch breaks. It took over 20 minutes just for someone to take our order.

I went for lunch today and found the restaurant to be half empty, yet I was told I would have to wait 30 minutes to be seated. What’s going on? When I asked why... read more I went for lunch today and found the restaurant to be half empty, yet I was told I would have to wait 30 minutes to be seated. What’s going on? When I asked why there was such a long wait despite the empty tables, I didn’t receive a clear answer.

I usually enjoy going to Chili's; I love their entire menu. Unfortunately, today I experienced the worst service I’ve ever had! I visited for lunch... read more I usually enjoy going to Chili's; I love their entire menu. Unfortunately, today I experienced the worst service I’ve ever had! I visited for lunch...

Chili's in Longview was quite disappointing. There were no lines, and while the wait staff was present, the service was nonexistent. I don't plan on returning.... read more Chili's in Longview was quite disappointing. There were no lines, and while the wait staff was present, the service was nonexistent. I don't plan on returning. I waited over five minutes to be attended to...

There was no host there to seat us, so we just found a clean empty booth and sat down. Eventually a waiter came to take our order. Then another waiter brought u... read more There was no host there to seat us, so we just found a clean empty booth and sat down. Eventually a waiter came to take our order. Then another waiter brought us our food and asked us what we were drinking so she could refill our drinks; since ourglasses were empty. Finally after we were done eating we had to wait another 30 minutes for the bill. I had to tell anotherwaiter to go to the back and see what was going on. The other waiter told me that they had given our bill to the wrong table,and that they thought we had paid already. I have eaten at a lot of Chili?s restaurants and this one is by far the worst.

Chili's is typically one of my favorite dining spots, but the Longview location has fallen short of my expectations. I ordered my usual favorite, the Chicken Ma... read more Chili's is typically one of my favorite dining spots, but the Longview location has fallen short of my expectations. I ordered my usual favorite, the Chicken Marguerite, along with a half order of Texas Cheese Fries, using Door Dash for convenience. Unfortunately, when my food arrived, the chicken was quite dry, and the steamed broccoli was undercooked and still had a crunch to it. The Texas Cheese Fries were excellent, as always, but I could only enjoy them after making a trip to a local convenience store to buy silverware, as none were provided in the bag. I’m not sure if they were particularly busy at 4:00 PM, but they really need to ensure that their to-go orders are just as appealing as those served in the restaurant, especially since we pay the same, if not more, for the convenience. I've had no issues with takeout from other locations. Considering the number of restaurants in the area, I probably won’t be returning to this one.

This visit was just average. In our seating area, there were flies on the wall, which was off-putting. My chicken bacon ranch quesadillas were tasty, but my hus... read more This visit was just average. In our seating area, there were flies on the wall, which was off-putting. My chicken bacon ranch quesadillas were tasty, but my husband's burger was terrible; everything was piled on top of it. He didn’t want to order anything else, so they gave him a refund. They seemed to have a problem with getting orders right and were delivering the wrong dishes to different tables, which was confusing. On a positive note, our server was excellent.

Everything was amazing from beginning to end! I'm thrilled that I chose to give Chili's another shot, and I'm even more delighted that I visited this location.... read more Everything was amazing from beginning to end! I'm thrilled that I chose to give Chili's another shot, and I'm even more delighted that I visited this location. They truly surpassed my expectations!

Our server was friendly, and the food tasted fantastic. We really enjoyed our visit! read more Our server was friendly, and the food tasted fantastic. We really enjoyed our visit!

Great food and friendly service read more Great food and friendly service

Everything was amazing from the beginning to the end glad that I decided to give Chilis as a whole another attempt, so glad that I tried it here. I think they w... read more Everything was amazing from the beginning to the end glad that I decided to give Chilis as a whole another attempt, so glad that I tried it here. I think they were the brand. Food: 5/5

This place is the worst my husband and I had to send our food back because they can't read when you tell them you don't want something on it. we waited for 30 m... read more This place is the worst my husband and I had to send our food back because they can't read when you tell them you don't want something on it. we waited for 30 mins later ..THIS PLACE IS SAD

We will never return to this place. It should have been a dead give away when the parking lot was empty. Short staffed and the menu has changed and not necessar... read more We will never return to this place. It should have been a dead give away when the parking lot was empty. Short staffed and the menu has changed and not necessarily in a good way. There was nothing edible about what we finally decided to order. The quesadilla salad arrived looking like it had already been eaten and spit out. Lettuce was mushy as if it was frozen. The quesadilla was cold like it never hit the grill. After we ate, we worried if we were going to get food poisoning from the AWFUL food. None of the changes in there are for the better. This location has ruined all Chili's for us.

We love this chilis! Much better than our locals. All staff are friendly and the waiters we have always got are great, they always make sure that our drinks are... read more We love this chilis! Much better than our locals. All staff are friendly and the waiters we have always got are great, they always make sure that our drinks are filled and food is right. Food is always fresh and as we have ordered it.