Steak 'n Shake from London Menu

What User likes about Steak 'n Shake:
Overall, we've had mostly positive experiences during our visits. The food is consistently served hot, the shakes are excellent, and the customer service is generally quite good. We did have one negative experience when we discovered the price of the 7x7 burger had increased, and the drive-thru cashier was quite rude about it. View all feedback.

What User doesn't like about Steak 'n Shake:
I've taken a place. he waited almost 20 minutes and asked a server for our order. the girl said: “You have to wait your turn.” but the people before us had already eaten and the people after us had already taken over their commands. I was excited and gone out. decided to give them a second chance by asking them through the trip thru and still not at the intercom about what we wanted to order. I use to work for this c... View all feedback.

Window worker was super rude. Opened the window, handed the bag out and shut the window without a word. We waited a minute to request a missing extra, but they did not return. When I parked and walked in, the workers were ominously silent. I felt uncomfortable watching them in their silence as I waited 2 more minutes to be greeted and get my missing item. The atmosphere was unlike any kitchen I'd seen. My burger was good, not great, but fries had become cold. ?

I've taken a place. he waited almost 20 minutes and asked a server for our order. the girl said: “You have to wait your turn.” but the people before us had already eaten and the people after us had already taken over their commands. I was excited and gone out. decided to give them a second chance by asking them through the trip thru and still not at the intercom about what we wanted to order. I use to work for this company (different location) and would never treat customers to this wise. “You have to wait your turn” is that ridiculous and the girl with the eyebrows should be fired by the administration.

So my family and I walk into steak in shake to order our food. We waited ten minutes for them to “cook” our food, we collected the meals and went to the car. Why did we wait all that time for COLD FOOD. I sat there and watched them cook burgers, toast buns, and fry fries. It seems like none of our bread was toasted and our fries were literally stale. On top of that my order was wrong. A number two comes with bacon. I guess all money isn’t good money. The next time we are traveling we will make sure to stay far away from this steak and shake $50 WASTED.

Disappointed at a whole new level.. stopped here as we were passing thru decided steak n shake sounded like a good idea. Nope! My husband's burger was cold, fries cold and unseasoned, not enough straws in the bag, didn't ask if we wanted condiments for chicken strips or fries. Just not a great overall experience. I usually love steak n shake. So Disappointed.

The food was quite disappointing, especially considering the long wait we endured. My hot dog was unremarkable, and the bun fell apart as if it were stale. My partner's burger was just as bad and was served lukewarm. The fries were served at room temperature, which was a letdown as well. Overall, I was expecting quality and freshness, but unfortunately, I didn’t get that.

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