Saladworks - Lititz

I visited Saladworks in Lititz about a month ago and had to come back again! Traveling for work, I rarely get the chance to sit down and enjoy a fresh meal, but... read more I visited Saladworks in Lititz about a month ago and had to come back again! Traveling for work, I rarely get the chance to sit down and enjoy a fresh meal, but this location stands out as the best I’ve ever been to. The experience was fantastic. The General Manager personally assisted me and was incredibly polite, cheerful, professional, and knowledgeable. I even saw her calmly handle a customer upset over a discontinued soup—by the end, that customer left happy and satisfied. The younger staff, likely no older than high school age, followed her example perfectly, showing professionalism and enthusiasm, which speaks volumes about the leadership here. Beyond the outstanding customer service, the restaurant was spotless, and all the food was freshly prepared. Overall, this location has a very positive atmosphere, and I highly recommend it. I’ll definitely be returning! I wish I could give more than 5 stars because they truly deserve it!

I visited not long ago and was quite disappointed with both the service and the quality of the food. The lettuce was wilted, some toppings were overcooked, and... read more I visited not long ago and was quite disappointed with both the service and the quality of the food. The lettuce was wilted, some toppings were overcooked, and the staff were rude. I won’t be returning!

The door was wide open, making it seem like they were already open for business. When I asked the staff when they opened, I was told it was at 10 AM. I arrived... read more The door was wide open, making it seem like they were already open for business. When I asked the staff when they opened, I was told it was at 10 AM. I arrived just 7 minutes early, but she refused to serve me and told me to wait because she wasn't ready yet. The attitude of the staff at this place really needs to be addressed. First of all, if you're not open for business, you shouldn't leave the door unlocked; it gives customers the wrong impression. She finally served me at 10 AM and her demeanor improved after I asked if she was ready. The awkward first interaction could have been avoided if proper procedures were followed.

I never write reviews. After waiting for a while, I asked for broccoli cheddar soup and they had to get it from the back. The man who was helping me said ?it?s... read more I never write reviews. After waiting for a while, I asked for broccoli cheddar soup and they had to get it from the back. The man who was helping me said ?it?s gonna be another 20 minutes to heat up are you okay with that.? I said ?no that?s okay, thankyou though!? and was ready to leave. It took a few times of me having to tell him I didn?t want anything else for him to let mejust leave his store. He (weirdly kinda loud and almost angrily, also in front of a big group of people) goes ?you waited for awhile, you don?t want anything else??. It was weird and unprofessional. Maybe he was having a bad day?

This particular location is so rough. Food was spilled, we were served by someone clearly still in training left alone while other employees did other tasks lik... read more This particular location is so rough. Food was spilled, we were served by someone clearly still in training left alone while other employees did other tasks like refill straws. Then, we got home and both salads were missing key ingredients and had thewrong dressing. When you?re paying $40 for two salads and two small cups of soup at the very least you expect it to be correct.It was sad.