Plano - Menu

After a great dinner here just a few months earlier, we thought we were going to enjoy the same experience, but sadly, it was an expensive EXPENSIVE failure. Th... read more After a great dinner here just a few months earlier, we thought we were going to enjoy the same experience, but sadly, it was an expensive EXPENSIVE failure. This time, we didn’t get the same friendly welcome, and we should have known that something was off. Despite arriving shortly after they opened for dinner, the staff were already struggling. The friendly staff we met months earlier were gone, replaced by folks who seemed to be unable to keep up. The restaurants appeared to be understaffed. Service was erratic, at best, and the food and wine pairings were not always in sync. Sometimes there were long pauses waiting for a glass or plate of something. Each time they brought a plate, the waitstaff only spent a few seconds reciting the ingredients but did not inject any personal comments or promoting interaction, running away quickly back to the kitchen instead. FOOD AND DRINKS Some of the dishes were good, but a couple of dishes were not to our liking at all. Some of the wine pairings did not make sense at all. Sometimes we had already finished the glass of wine when the dish arrived late. They still serve the terribly sour wine from the Azores island (is it Simas? , which a person in my party almost spitted out and didnt drink it. We would have asked for a different wine if the waitstaff had been more attentive and had asked us if we liked it or not. ATMOSPHERE A couple nearby decided to bring their newborn? baby, and the baby did what babies do, disrupting the atmosphere. We did not enjoy having to smell some aromas while we tried to sip our champagne. I wish folks realized that there are restaurants where you should not bring young children, or restaurants in this category should have a strict age limit. In addition, some folks also thought it was OK to use their phones while having dinner, so the noise level got disruptive at times. SUMMARY When you spend hundreds of US Dollars for a meal, you expect at a minimum outstanding service. A good restaurant should have a contingency plan so they are not understaffed, and they have to hire better staff. A great restaurant has to deliver each time, or stop charging so much money for a mediocre experience. I will stop recommending this restaurants to my friends and visitors, and I will avoid this restaurant. Lisbon is full of many less expensive, much better places to eat, no need to waste your money here.

Our favorite restaurant of our entire trip in Portugal. Service was so attentive and warm. Each course was delicious and special. The wine pairings were spot on... read more Our favorite restaurant of our entire trip in Portugal. Service was so attentive and warm. Each course was delicious and special. The wine pairings were spot on and unique. We were a little surprised by the location, but once you’re inside it’s inconsequential. Highly recommend.