Revolution - Kirklees

Was having a fun Halloween night until the security wrongfully accused me of being a druggie and threw me out onto the street, completely ruining my night. Even after I explained everything from my perspective, the security didn't listen to any of it and kicked me out, instead of the guys there who might've actually had drugs on them. All while my friends and 20 quids worth of drinks were still waiting in there for me. What a waste of money!

A waitress greeted us, told us to find a table and said she’ll serve us shortly, we waited for nothing! We had to find the waiter who said she forgot about us! Terrible Service! Waited an hour, food was horrid! Do not recommend!

Oriana and Craig was amazing so good at there job made us feel so welcome, made us feel at home was not rude and so amazing xx

I had the crispy chicken wrap and it was delicious, fries were crispy and hot. Service with a smile and polite staff too. Will visit again.

I had an awful experience here this weekend. I had a problem with an order I made on the app. The staff were not interested one bit. Told me to go away and ring a number they were well aware no one would ever answer. Then told me my problem couldn’t be solved as too much time had passed since it was made (time they could have saved if they had simply made the phonecall themselves in the first instance). No compassion whatsoever other than from the second manager we spoke to Annie who was actually quite helpful but unfortunately by then the situation was too sour to be resolved. Both managers gave me their email address to contact to resolve my issue at a later date. Surprise surprise no one has bothered to reply. The situation wouldn’t have been so dire if it wasn’t for the absolute lack of any compassion or customer service skills from most members of staff we encountered that evening. Also on a side note the facilities are awful. Girls toilets out of six cubicles only one was usable with a toilet seat on! Wouldn’t go near any of the others with just the porcelain rim. Who expects the public to go for nice pricey cocktails and a nice meal and then use such awful facilities?!