Hyatt Place Keystone Dillon

Great property. Only downfall is no kitchenette, and no microwave. Service was excellent! Have the coolest soda stream machine.

Had a 3 day stay here. Made reservations through Expedia. At the time of reservations, Google rated this a 4star hotel. (Hotel rating by google not reviewed rating) But now as I write this the hotel dropped to 3star rating. This definitely isn’t a 4 star place, which is why I made reservations here.Had a late check in around midnight and the girl at the front desk didn’t help or provide any normal hotel information. didn’t give us a map of the hotel so we know the approved parking no map of where which side the room is located or where we could park and which entrance to use that’s close to the room. didn’t let us know when breakfast is served didn’t let us know what floors the ice machine was on.Etc.,etc.Besides the above, more negatives are: Rooms are smaller than what you see in the pics. My nephews used the jacuzzi and they said the water smelled so bad and then the next day someone put soap in the water for it to bubble up. No microwave in the room for the price to where other places would have a microwave in room. the a/c in the room was lackluster. The room never really cooled down, so we had to keep the window open at night. …and lastly the parking sucks. Limited spots and the spots are small. …and people can’t park within the lines. Never used the room/maid service so I can’t comment. Place was chosen for location due to the closeness of the ski lift. But it’s not the primary lift that’s used for the summer MTB runs. So I would have chosen a closer place had I known.The positive of the place is… day staff at the front desk was nice. the lounge/bar area was clean. the morning breakfast area was clean. the bartender was nice and help for suggestions on places to eat. room was cleanOverall I would chose another place for any future travels to Keystone. There are too many negatives here.Rooms: Smaller than the pictures shows.Food drinks: Was here during the summer and their kitchen was closed. So we had to go out and around to find a place to eat.

Had a great stay here. We were here in August, not busy. Free breakfast was good. The air conditioning was designed for a winter resort, did keep cool in summer weather.

The hotel is located in a nice place but the rooms and bathrooms are very small and there is no fan in the bathrooms. There was also construction going on around the hotel so there was construction noise.

The facility is nice and the very hard working staff did the best they could. However, it is apparent there is a severe understaffing issue at this facility. When a conference like ours is checking in there should be enough support for staff to serve customers well.