Shake Shack - Kenner

This place was AWESOME! Their ?Smoke Shack? burger with cherry peppers and applewood smoked bacon was WAY better then I expected! I?m surprised about the negati... read more This place was AWESOME! Their ?Smoke Shack? burger with cherry peppers and applewood smoked bacon was WAY better then I expected! I?m surprised about the negative reviews. Everything was made to perfection and DELICIOUS!

Extremely disappointed by the food and service here. Went here on 11/28 at dinner time. My chicken sandwich was made sloppily with a significant overage of thei... read more Extremely disappointed by the food and service here. Went here on 11/28 at dinner time. My chicken sandwich was made sloppily with a significant overage of their mayonnaise. It was thrown together with no care whatsoever. The fries tasted like they hadbeen sitting for hours and were cold. The workers there were very rude and were more interested in talking amongst themselvesthan taking care of customers. I would never recommend this place. Just a huge disappointment. Worst customer service I've everexperienced. Not worth almost $14 for a sandwich and fries.

If I could give it zero stars I would!!! RUDE CASHIER!! Yelling at customers with the nastiness attitude. As I was waiting for another customer to pass in a whe... read more If I could give it zero stars I would!!! RUDE CASHIER!! Yelling at customers with the nastiness attitude. As I was waiting for another customer to pass in a wheelchair she yelled for me to move out the condiment section. I was being courtesy and allowingthis elder disabled man to pass. She again loud capped me as I told her I was allowing him to pass. I WILL NEVER eat here again

Tried the smoke shack Burger and the bun (upper side of the sandwich) was dead cold, just like it was take out straight from the fridge and no from the grill. T... read more Tried the smoke shack Burger and the bun (upper side of the sandwich) was dead cold, just like it was take out straight from the fridge and no from the grill. The burger was a little bit salty to my taste, however it seems to me like it has potential ifmade right, in the other hand the fries were crispy good

I waited for a half hour, it was fine they were busy and I had time before my flight. I finally get up to the register and the cashier just stops taking orders... read more I waited for a half hour, it was fine they were busy and I had time before my flight. I finally get up to the register and the cashier just stops taking orders in just stands there complaining for 10 minutes. Another employee finally takes my order andI?m told the do not accept cash. No sign no nothing. Just wasted close to an hour.