Rose Garden - Kells

Lovey Chinese offers an excellent dining experience. The service is outstanding, and the staff are incredibly friendly. All the dishes were thoroughly enjoyed,... read more Lovey Chinese offers an excellent dining experience. The service is outstanding, and the staff are incredibly friendly. All the dishes were thoroughly enjoyed, and the portion sizes were just right. The location is also convenient, with ample parking available nearby.

After placing my order and paying online, my food never arrived. Minutes after the scheduled delivery time, I called the restaurant. They informed me that the d... read more After placing my order and paying online, my food never arrived. Minutes after the scheduled delivery time, I called the restaurant. They informed me that the driver had tried coming to my house twice and had attempted to call me. However, I was sitting right by my door from shortly before the food was due until some time after, and no one came by. Additionally, I didn't receive any missed calls from the driver. I had already paid for the meal, so I was certainly available to collect it. I requested the restaurant to check the driver's phone records, and they claimed they would verify if there had been any call to my number. Ultimately, I was told that my order would not be delivered that night. The staff member I spoke with was not helpful at all and clearly lacked any sense of customer service. I used to be a frequent customer and had recommended this place to others, but I will no longer be using or recommending this restaurant to anyone. The level of customer service I experienced was very disappointing.

We were looking for an alternative to Bamboo House, but what we experienced was the worst food I've ever eaten. It arrived cold and undercooked. I highly advise... read more We were looking for an alternative to Bamboo House, but what we experienced was the worst food I've ever eaten. It arrived cold and undercooked. I highly advise against dining here; it was terrible and disgusting. We ended up throwing all the food away.

I ordered a huhn satay with breast meat huh) from the rosengarten. it was my first time in many years because of a remote memory of disappointment. my memory ha... read more I ordered a huhn satay with breast meat huh) from the rosengarten. it was my first time in many years because of a remote memory of disappointment. my memory has proven to be correct. what a terrible meal I had. the corn starch cowboy was...obvily at the night I visited because the huh that wasn't breast meat) had a slim coating of maize starch that was in a huge over seasoned salty and sweet sauce. the müll was the only winner in this matter. a first-class Chinese restaurant with central location in Douglas Village would be very good. It's a shame the owners don't understand. do not waste their time, even if they order food from here. the chef should run down the stairs and be sent with a kick in the back to the way.

After I ordered and paid online, my food never appeared. 20 minutes after I called and spoke with the restaurant, they advised the driver twice to my house and... read more After I ordered and paid online, my food never appeared. 20 minutes after I called and spoke with the restaurant, they advised the driver twice to my house and also tried to call me. I sat at my door from 15 minutes before it was due until 15 minutes after and no one showed up. I hadn't missed any calls from the driver either. I had paid online for eating why I would not be there to collect it. I asked the restaurant to check the driver's phone, they said they wanted to call me and they wouldn't see a call to my number. I said they wouldn't deliver my food today. the person I spoke with was not helpful in any way and according to my opinion had no customer service in the sense. I was a very regular customer before and had recommended it for people, but will not use or recommend this restaurant again to everyone. very bad customer service shown.