Yogurtini Frozen Yogurt - Kansas City

Used to work on this exact location of 2012-2015 and the place has changed somewhat. I went a whole week about two weeks ago and the service was ****. No greeting when entering the store, drip trays on the machines looked like they had not rinsed, cleaned or turned off in a while, but this experience I let the things slip, as I was very satisfied with the Froyo I had not had in a while. 2. Encounter I wanted to buy a 32oz cup and went to the counter to ask an employee if I could get a 32oz cup because they were not available for me to the big one. The employee then said that on that day they made 32oz cups because they obviously ran the special for the $6 fillings, which made me even more excited! I took 2 16 ounces of cups and in the register to knock out, and the whole thing was not for the special that! And I asked the employees in the register and she said that when I told her I wanted the advantages of the special ir showed the special on my phone it protocol thru management to calculate the regular price. Looks like a little sketch, especially since I had no idea about the special one, an employee told me about it and... I still have to tell you that I want to do the special thing. If I worked in this place, we would definitely do a better customer service to give the customer special if you just told them about it. Not to mention, what was the point of taking the 32oz cups out of the ground if the customer has to tell you that they want to fill a $6?

I was at other yogurt locations and this is just like the other locations, and that's a good thing. I like the concept of self-serving so that I have sought as much or little as my heart. Nothing really came out here, we had a nice dessert experience after dinner at The Mixx next door. Not sure I'd come back.

Favorite treat after date night. They have board games and fun activities plus the froyo is always great

Was good till I bit into a piece of silicone or hot glue. Employee was very sympathetic and offered full refund but was unsure of if she processed it correctly. Told us to come back if the refund did not go through.

I’ve visited this place a few times when I’m in town to visit family, and it’s been great in the past. This time, I was shocked at how grubby and unsanitary the place was. Some of the frozen yoghurts “were not swirling” (granted, as it was later in the evening of a hot day, some of them were not frozen completely. The bathroom (the one that was not out of order) was filthy; toilet had not been flushed, tp holder was broken on the floor, there was no soap and no hand towels (I hope the employees use a different bathroom and can wash their hands). Overall, it was just really icky. What a shame to see it so run down as it always has been a great place.