Big Burger - Kansas City

I absolutely love this place. I have been coming here my whole life. The Italian steak sandwiches are incredible!

The service was excellent. The food was delicious. The mini-tacos are outstanding and far superior to any other place I've tried. The onion rings with a twist are also really tasty. Everything tastes fresh. The ice cream is still delightful and has a unique flavor that sets it apart from other fast food restaurants. I've been coming here for ice cream since I was a child, and I still enjoy it.

The last time I went to this restaurant, there was a long line and when we finally reached the window, I handed the cash to the cashier. However, when she returned, she claimed we didn't pay and refused to let us eat until we settled the bill. It was frustrating.

Bad experience! Lady that took the order was obnoxious. Like in a very bad mood. Ordered 2 pork tenderloin combos. One with tater tots and the other onion rings with limedades for drinks. Everything was overcooked and hard. Onion rings breading burned, pork tenderloins were dark brown. Limeades didn't taste like limeades. Won't be going back. That's the 2nd and last time we will go there. I'll try zios pizza next door.

Terrible! Excessively long wait. Got home and all of our kids meals were just buns with cheese. Should have been cheeseburgers only ketchup. Called the store because we wanted it fixed and the manager was not only rude and hateful to me but she also hung up on my husband. Terrible customer service. We’re told no new food no refunds we were going to bring it back. Terrible business practice. I hope that someone over tonight’s manager sees this and how poorly of hands their business is in. Waste of money. Won’t do it again.