Captain D's - Jacksonville
Captain D's
Description
At a local fast-food seafood restaurant, experiences fluctuate from positive to frustrating. While some diners praise the consistently fresh and tasty food, others lament issues like missing menu items and frozen fish. Service complaints are common, with reports of rude staff and long wait times, even with pre-orders. However, friendly employees occasionally redeem the experience, showcasing a willingness to correct mistakes. Overall, while the food quality receives accolades, management and service inconsistencies leave customers longing for improvement and reliability. As diners weigh their options, the restaurant's performance remains a mixed bag, highlighting the need for better oversight.
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Feedback
I hadn't been to Captain D's in a few years so I decided to go and get dinner. I did an online order My food came out separately The fish and chicken tenders were at room temperature not fresh Fries were super cold Won't Go Back
Our experience at this restaurant was frustrating as our order was given incorrectly the first time. The staff had to return to our car multiple times to clarify our order, and even had to ask for our receipt. After waiting an additional 30 minutes, our total wait time was nearly 45-55 minutes. Despite the delays, we did not complain. Unfortunately, they also forgot our chicken sandwich combo. The parking situation at this location in Jacksonville, Arkansas was also less than ideal.
The general manager was awesome however, they were out of a lot of things due to an issue with their delivery. And the kid working the front either needs to be working in the back or needs someone up work the front with him. He was very slow and unfocused. Definitely not the multitasker that is needed when working the front counter at a fast food establishment. This is the first time I've ever had unsatisfactory service at this location.
Recently I’ve been pulled up and my food cooked fresh! I love it!
I haven't visited this restaurant in a long time. The fast food seafood is still tasty, but some items are missing from the menu if you choose the drive-thru. Despite some errors in taking the order, the food turned out fine. They offer a military discount.
Menu
What's New
Lobster Bites, Fish, Shrimp MealFour perfectly poppable Lobster Bites made + real North Atlantic Lobster; one piece of our famous Batter Dipped Fish; & four crispy Butterfly Shrimp served + two sides & Hush Puppies.
$8.5 Ultimate Lobster Shrimp PlatterSix perfectly poppable Lobster Bites made + real North Atlantic Lobster; two pieces of our famous Batter Dipped Fish; & six crispy Butterfly Shrimp served + two sides & Hush Puppies.
$14.3 Lobster Bites Shrimp AppetizerFour perfectly poppable Lobster Bites made + real North Atlantic Lobster paired + five crispy Butterfly Shrimp.
$5.0 Lobster Rolls ComboTwo North Atlantic Lobster Rolls + lettuce in a warm roll served + your choice of a side & refreshing beverage.
$9.1Original Chicken Meals
6 Piece Chicken MealSix crispy breaded chicken tenders + your choice of two sides & hush puppies. Perfect for dipping in D’s delicious honey mustard!
$18.3Seafood Meals
20 Piece Butterfly Shrimp Meal$14.2
